Award

Customer Experience Tracking Study

ORDNANCE SURVEY LIMITED

This public procurement record has 1 release in its history.

Award

20 May 2021 at 08:05

Summary of the contracting process

The public procurement process involves Ordnance Survey Limited, which recently completed a tender titled "Customer Experience Tracking Study." This initiative falls under the market research services category and is located in the South East region of the United Kingdom. The procurement method was open, with the tender period ending on 19 March 2021, and the contract period running from 22 March 2021 to 8 August 2024. The total contract value is £333,000, awarded to Kantar UK Ltd on 19 March 2021, as detailed in the award notice published on 20 May 2021.

This tender presents a significant opportunity for firms specialising in market research and customer experience analysis, particularly small and medium enterprises (SMEs). Companies that provide actionable insights and innovative customer tracking solutions would be well-suited to compete for such contracts in future tenders, ensuring they are able to leverage their expertise in enhancing customer experience for public organisations.

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Notice Title

Customer Experience Tracking Study

Notice Description

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d7eb3b9c-4818-420d-b33a-804b8e6c9401
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a0498693-5228-4102-b7b7-c0120b36c750
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£333,000 £100K-£500K
Lots Value
Not specified
Awards Value
£333,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20214 years ago
Submission Deadline
19 Mar 2021Expired
Future Notice Date
Not specified
Award Date
19 Mar 20214 years ago
Contract Period
22 Mar 2021 - 8 Aug 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
ORDNANCE SURVEY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO16 0AS
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
TLJ South East (England)

Local Authority
Test Valley
Electoral Ward
Chilworth, Nursling & Rownhams
Westminster Constituency
Romsey and Southampton North

Supplier Information

Number of Suppliers
1
Supplier Name

KANTAR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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