Award

Provision of Contact Centre Modernisation - Business Continuity

DVLA - DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 1 release in its history.

Award

28 Oct 2022 at 13:40

Award Notice
Summary of the contracting process

The DVLA - Driver & Vehicle Licensing Agency has awarded a contract for the provision of Contact Centre Modernisation - Business Continuity. The contract falls under the services category with a value of £115,326.91. The procurement method used was selective, where the contract was called off from a framework agreement. The tender period ended on 30th September 2022, and the contract period is from 1st October 2022 to 31st October 2022. Softcat PLC was the successful supplier for this award.

This contract presents an opportunity for businesses involved in software packages and information systems to compete. Businesses that can provide modernisation solutions for contact centres should consider engaging with DVLA's future procurement processes. Being aware of upcoming framework agreements and demonstrating capability in delivering business continuity services would be advantageous for businesses interested in similar opportunities.

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Notice Information

Notice Title

Provision of Contact Centre Modernisation - Business Continuity

Notice Description

Provision of Contact Centre Modernisation - Business Continuity

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d82a0b6c-dd4b-4003-b544-10c9dc9c5c1b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dd28e829-4579-4798-9193-1ce3dcfdefce
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£115,326 £100K-£500K
Lots Value
Not specified
Awards Value
£115,326 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Oct 20223 years ago
Submission Deadline
30 Sep 2022Expired
Future Notice Date
Not specified
Award Date
29 Sep 20223 years ago
Contract Period
30 Sep 2022 - 31 Oct 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DVLA - DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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