Award

EMSS Service Desk System

LEICESTERSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

27 Jan 2025 at 17:34

Award Notice
Summary of the contracting process

Leicestershire County Council is procuring an EMSS Service Desk System through the G-cloud 14 call-off process. The contract, worth £319,824, covers a duration of three years, starting on 12th February 2025, with an optional one-year extension available. The procurement falls under the industry category of software packages and information systems (CPV 48000000) and is targeted for delivery within the United Kingdom, specifically the region of England. The award stage has been completed, with Freshworks Inc selected as the supplier on 27th January 2025.

This tender represents a significant opportunity for businesses in the IT and software services sector to engage in public procurement and potentially expand their market presence. SMEs are particularly encouraged to participate, aligning with the tender's suitability criteria. With the successful delivery of this contract, companies can establish themselves as reliable partners for public sector service desk solutions, thereby enhancing their reputation and opening doors for future contracts in the public domain.

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Notice Information

Notice Title

EMSS Service Desk System

Notice Description

Procurement of EMSS Service Desk System through G-cloud 14 call off, 3 years with 1 year optional extension.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d82f8c55-8f99-4dbf-ace5-600d53dade39
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e09b05e8-de07-499d-9342-509e4b40fa9e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£319,824 £100K-£500K
Lots Value
Not specified
Awards Value
£319,824 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20251 years ago
Submission Deadline
24 Jan 2025Expired
Future Notice Date
Not specified
Award Date
27 Jan 20251 years ago
Contract Period
12 Feb 2025 - 11 Feb 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEICESTERSHIRE COUNTY COUNCIL
Contact Name
BeiBei Liu
Contact Email
beibei.liu@leics.gov.uk
Contact Phone
+44 1163052364

Buyer Location

Locality
LEICESTER
Postcode
LE3 8RA
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Blaby
Electoral Ward
Glenfield Faire
Westminster Constituency
Mid Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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