Notice Information
Notice Title
CITB Voice of the Customer Platform and Support Services
Notice Description
CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/09a84611-ad95-4eec-b107-e56e082f8fac
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48445000 - Customer Relation Management software package
Notice Value(s)
- Tender Value
- £350,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Sep 20241 years ago
- Submission Deadline
- 4 Oct 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 30 Oct 2024 - 29 Oct 2028 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CONSTRUCTION INDUSTRY TRAINING BOARD
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- PETERBOROUGH
- Postcode
- PE2 8TY
- Post Town
- Peterborough
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH4 Cambridgeshire and Peterborough
- Small Region (ITL 3)
- TLH41 Peterborough
- Delivery Location
- Not specified
-
- Local Authority
- Peterborough
- Electoral Ward
- Fletton and Stanground
- Westminster Constituency
- North West Cambridgeshire
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/09a84611-ad95-4eec-b107-e56e082f8fac
3rd September 2024 - Opportunity notice on Contracts Finder -
https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Customer-Relation-Management-software-package./89ENJ24Z2S
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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