Tender

Customer Services Assistant (Contact Centre) x3 27May21 DB

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

27 May 2021 at 15:03

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is currently seeking to recruit three Customer Services Assistants for its Contact Centre based in Oldbury. The tender, titled "Customer Services Assistant (Contact Centre) x3 27May21 DB", falls under the customer services category and is being conducted as an open procedure below threshold. The procurement process is in the tender stage, with the closing date for submissions set for Tuesday, 1 June 2021, at 12:00 noon, and the contract is expected to commence on 7 June 2021 and run until 31 July 2021.

This opportunity presents significant potential for businesses specialising in customer service roles, particularly those with experience in contact centre operations. Companies that can demonstrate a proven track record of excellent customer service skills, a friendly and professional approach, and the ability to handle diverse customer inquiries would be particularly well-suited to apply. Additionally, businesses must be prepared to submit their proposals via the Sandwell MBC In-tend Supplier Portal, providing a pathway to potentially secure a lucrative contract within the public sector.

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Notice Information

Notice Title

Customer Services Assistant (Contact Centre) x3 27May21 DB

Notice Description

Customer Services Advisor Rate of Pay: ?10.83 Hours: 37 hours per week (Monday-Friday, 9am - 5.30pm) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Brief description: We are looking for a Customer Service Advisor to join our Customer Services Team which is based in a Contact Centre. You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative. Answering customer enquiries and requests about a wide range of services. It essential that you have experience of working in a busy contact centre meeting competing demands. You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry. We are looking for people who have a proven track record of dealing with the public in a customer services role. You will need to have: o Excellent customer services skills o Excellent telephone manner, clear communication skills, be an active listener. o Deal with diverse range of customers. o ICT skills with an attention to detail o Previous call centre experience is essential o Flexible and a self-motivator o Friendly, caring, empathetic, calm and professional o Hours are 9.00am to 5.30pm, Monday to Friday Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions. No DBS is required for this role. Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Tuesday 1 June 2021 at 12:00 Noon Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d83a72ee-5770-4d7f-85cc-2c8e7a439cdf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8d9f1fae-7ab7-4a33-95af-b20527c298ff
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20214 years ago
Submission Deadline
1 Jun 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Jun 2021 - 31 Jul 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Debbie Bagnall
Contact Email
debbie_bagnall@sandwell.gov.uk
Contact Phone
0121 569 4680

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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