Award

Conversational AI

STAR PROCUREMENT LIMITED

This public procurement record has 1 release in its history.

Award

07 Mar 2019 at 10:50

Award Notice
Summary of the contracting process

The public procurement process involved in this tender, titled "Conversational AI," was initiated by STAR PROCUREMENT LIMITED, located in Manchester, England. The project falls within the software package and information systems industry category, specifically focusing on implementing a conversational AI solution for Stockport Council's website. This process is in the Award stage, having been completed as of 9 January 2019, with an active contract valued at £37,400, which is set to run from 10 January 2019 to 6 January 2020. The procurement method utilized for this contract was a selective approach, executed through a call-off from a framework agreement.

This procurement presents an opportunity for businesses, particularly small and medium-sized enterprises (SMEs), to engage in the growing field of AI technology. Companies that specialise in software development, natural language processing, or provide bespoke technological solutions would be well-suited to compete. The focus on creating a scalable, customisable, and accessible AI solution suggests a demand for innovative approaches to customer service automation, thus providing a fertile ground for business growth in this sector.

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Notice Information

Notice Title

Conversational AI

Notice Description

Introducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre. The solution must: be capable of running enough concurrent (infinite) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be accessible; be capable of running 24/7 without supervision; have skills-based routing for more complex queries during Contact Centre opening hours; have a dashboard; be capable of running reports on chats; be compatible with a variety of devices and operating systems; be capable of learning new content or new ways of communicating (e.g. learn new slang); use natural language processing (i.e. not be an IVR-type chatbot system); avoid having to set up questions in a bespoke manner; read the website and deliver updated content to users (to avoid duplication of effort maintaining a separate knowledge base).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d83f9794-fcc9-4cf5-ab77-53c93f6358d0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9deb4d0b-a702-4095-8603-60011520b119
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£37,400 Under £100K
Lots Value
Not specified
Awards Value
£37,400 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Mar 20196 years ago
Submission Deadline
9 Jan 2019Expired
Future Notice Date
Not specified
Award Date
9 Jan 20197 years ago
Contract Period
10 Jan 2019 - 6 Jan 2020 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STAR PROCUREMENT LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M32 0TH
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLD North West (England)
Local Authority
Trafford
Electoral Ward
Gorse Hill & Cornbrook
Westminster Constituency
Stretford and Urmston

Supplier Information

Number of Suppliers
1
Supplier Name

BRITANNIC TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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