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Customer Services AI software

IPSWICH BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

03 Jul 2026 at 10:10

Award Notice
Summary of the contracting process

Ipswich Borough Council has completed the procurement process for the "Customer Services AI software" designed as a SMART customer service assistant for councils. The procurement falls under the "Software package and information systems" industry category, with the contract specifically addressing needs in the East of England, United Kingdom. The process was conducted using a selective procurement method, specifically a call-off from a dynamic purchasing system. The tender period ended on 1st August 2025, and the contract, valued at £540,762, commenced on 1st October 2025 and is set to conclude on 30th September 2028. The award was made to ICS AI Ltd and was officially published on 3rd July 2026.

This tender presents substantial growth opportunities for small to medium-sized enterprises (SMEs) specialising in AI and software solutions, given the suitability criteria favouring SME engagement. Companies with expertise in developing and implementing advanced software systems and who can align their solutions with the public sector demands are well-placed to compete in similar future procurements. Such contracts not only offer considerable financial prospects but also the chance to establish long-term collaborations with local government agencies like Ipswich Borough Council.

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Notice Information

Notice Title

Customer Services AI software

Notice Description

SMART customer services assistant for councils

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/07eae9fa-0793-4f29-9800-3c9ac5e865d9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£540,762 £500K-£1M
Lots Value
Not specified
Awards Value
£540,762 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jul 20261 weeks ago
Submission Deadline
1 Aug 2025Expired
Future Notice Date
Not specified
Award Date
31 Aug 202510 months ago
Contract Period
30 Sep 2025 - 30 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
IPSWICH BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2DE
Post Town
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

ICS AI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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