Award

OPX Support and Maintenance

STUDENT LOANS COMPANY LIMITED

This public procurement record has 1 release in its history.

Award

30 Mar 2022 at 15:45

Award Notice
Summary of the contracting process

The procurement process involves the Student Loans Company Limited seeking support and maintenance services for their OPX workflow management system, which services 1,800 users across various locations in Scotland. The contract, valued at £800,000, was awarded on 7th March 2022, with the contract period starting on 1st January 2022 and extending until 31st December 2025. This process was classified under IT services, specifically consultancy, software development, and support, and was executed as a non-competitive action. Key locations for service delivery include Glasgow, with postal code G2 7JD, and the tender period concluded on 30th December 2021.

This tender offers substantial opportunities for businesses looking to expand their services in IT consulting and software maintenance, particularly small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs). Companies with expertise in developing and supporting workflow management systems or IT service management could find this to be a viable opportunity to showcase their capabilities and potentially partner or compete for similar contracts in the future.

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Notice Information

Notice Title

OPX Support and Maintenance

Notice Description

1800 users across Operations, Repayments and CRU across all SLC locations use OPX. The workflow management system is used to provide over 120 workflows queues using skill-based routing to deliver work automatically to the appropriate directorate and individual teams based on expertise required to complete the work. This allows Assessors to process student applications as either complete, requiring more information, or transfer to another team. Information is captured on each student application status and provides a suite of Management Information used to monitor performance of work in progress and adherence to customer SLAs. This tool is also used as a workforce management tool that allows managers to monitor performance of individuals.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6b8daec4-f357-4a2e-b32b-6c7284308383
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Non Competitive Action
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£800,000 £500K-£1M
Lots Value
Not specified
Awards Value
£800,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Mar 20223 years ago
Submission Deadline
30 Dec 2021Expired
Future Notice Date
Not specified
Award Date
7 Mar 20223 years ago
Contract Period
1 Jan 2022 - 31 Dec 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 7JD
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

CORPORATE MODELLING SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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