Award

Provision of Messaging and triage services for NHS North East and North Cumbria

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Award

05 Dec 2025 at 10:50

Award Notice
Summary of the contracting process

The NHS North East and North Cumbria Integrated Care Board (ICB) has completed the award stage for a contract concerning the Provision of Messaging and Triage Services. This procurement effort, facilitated by the NHS England National Commercial and Procurement Hub, was executed through a call-off process from the CCS G-Cloud 14 Framework, specifically targeting cloud software solutions. The contract, awarded to iPlato Healthcare Limited, covers a period from 1st October 2025 to 31st March 2027. The procurement, valued at £301,468.59 (excluding VAT), focuses on IT services aimed at modernising digital pathways in general practice, aligning with the North East region's healthcare needs in the United Kingdom.

This tender presents significant growth opportunities for businesses specialising in IT services, particularly those offering consulting, software development, and Internet support. SMEs will find favourable terms, as the procurement method embraced a selective approach within a framework agreement. Businesses with expertise in developing digital solutions for healthcare can leverage this contract to enhance their portfolio and establish a footprint in the healthcare technology sector. The proactive engagement with modernising general practice creates demand for innovative, sustainable IT solutions catered to improve healthcare delivery across the NHS infrastructure.

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Notice Information

Notice Title

Provision of Messaging and triage services for NHS North East and North Cumbria

Notice Description

The contract is awarded for an initial period of 6 months - PS100,489.53 exc. VAT Option to extend for up to a further 12 months - PS200,979.06 exc. VAT The NHS England National Commercial and Procurement Hub supported NHS North East and North Cumbria ICB to place a new contract for the Provision of Messaging and Triage Services. NHS North East and North Cumbria ICB's requirement is for a SMS Messaging and Triage tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to iPlato Healthcare Limited.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ff5c9006-5872-467f-bb4a-3e2977fbb67b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£301,468 £100K-£500K
Lots Value
Not specified
Awards Value
£301,468 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Dec 20252 months ago
Submission Deadline
19 Aug 2025Expired
Future Notice Date
Not specified
Award Date
11 Sep 20255 months ago
Contract Period
30 Sep 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 5PB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLC North East (England)
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

IPLATO HEALTHCARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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