Award

Provision of a Supplier for Customer Value Proposition Development

CROWN COMMERCIAL SERVICE

This public procurement record has 4 releases in its history.

AwardUpdate

19 Mar 2026 at 17:15

AwardUpdate

19 Mar 2026 at 17:06

AwardUpdate

24 Jan 2025 at 11:27

Award

08 Jul 2024 at 07:41

Summary of the contracting process

The Crown Commercial Service (CCS) has concluded the procurement process for the "Provision of a Supplier for Customer Value Proposition Development" project, classified under the 'Electronic message and information services' category (CPV Code: 64216000). The buying organisation, CCS, based in Liverpool, sought a supplier to develop a strategic customer value proposition. The procurement process was a selective method, utilising a call-off from a framework agreement, with Deloitte LLP awarded the contract, valued at £400,000. The contract runs from 12th June 2024 to 11th June 2026, covering several regions across the United Kingdom, including Scotland, Wales, and Northern Ireland, as well as the Isle of Man and the Channel Islands.

This contract opens significant opportunities for businesses specialising in electronic messaging and information services, positioning them to leverage a substantial service contract. SMEs are particularly suited to this procurement process, as CCS's framework favours small and medium enterprises, supporting business growth by aligning with the wider CCS strategy. Businesses adept in developing strategic customer value propositions with the capacity to deliver nationwide services can significantly benefit from this project, potentially expanding their footprint and enhancing their national presence through comprehensive geographical coverage facilitated by the CCS's selective procurement approach.

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How relevant is this notice?

Notice Title

Provision of a Supplier for Customer Value Proposition Development

Notice Description

In order to ensure that our customer value keeps pace with these transformations it is important that our customer value strategy aligns with the wider CCS strategy. We are looking to appoint a supplier to develop the longer-term strategic customer value development to run alongside

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d908e036-5199-4ae6-85c9-9e2545e5152f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9eddc56e-0c89-4223-86a7-f03c00bbf42e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64216000 - Electronic message and information services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
£400,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Mar 20261 months ago
Submission Deadline
13 Mar 2024Expired
Future Notice Date
Not specified
Award Date
9 Jun 20241 years ago
Contract Period
11 Jun 2024 - 11 Jun 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

DELOITTE

Open Contracting Data Standard (OCDS)

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