Award

Overseas Debt Collection

STUDENT LOANS COMPANY

This public procurement record has 1 release in its history.

Award

10 Sep 2024 at 15:00

Summary of the contracting process

The Student Loans Company (SLC), based in Glasgow, has completed the procurement process for the contract titled "Overseas Debt Collection" under the industry category of Collection Agency Services (CPV 79940000). The contract, valued at £4,500,000, has been awarded to Past Due Credit Solutions. This open procedure covered various locations including British Overseas Territories, Channel Islands, Europe, Isle of Man, and the rest of the world, with a specific emphasis on customers believed to be residing overseas. The tender process concluded on 28th August 2024, with the contract period set to run from 1st October 2024 to 30th September 2027. The procurement was in the "Award" stage as of 10th September 2024.

This tender presents significant opportunities for businesses in the debt collection industry, particularly those with capabilities in international operations. Small and medium-sized enterprises (SMEs) are well-suited to participate, as the procurement criteria supported SME involvement. The appointed agency, Past Due Credit Solutions, will be expected to meet key objectives such as collecting income-contingent repayment (ICR) debt and completing customer documentation to confirm their current circumstances. Businesses with expertise in managing delinquent accounts and familiarity with overseas jurisdictions could leverage this opportunity to expand their service portfolios and enhance their market presence.

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Notice Title

Overseas Debt Collection

Notice Description

SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are: i)to collect ICR debt and/or ii)to complete customer documentation (OVFA) to confirm the customers' current circumstances.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d94a3536-b76e-43ea-a20c-5f43e398de2e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8e9916e2-baeb-4eff-9111-5de551b45bfe
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£4,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20241 years ago
Submission Deadline
27 Aug 2024Expired
Future Notice Date
Not specified
Award Date
27 Aug 20241 years ago
Contract Period
30 Sep 2024 - 30 Sep 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY
Contact Name
Not specified
Contact Email
commercial_mailbox@slc.co.uk
Contact Phone
+441413062109

Buyer Location

Locality
GLASGOW
Postcode
G5 8DF
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified

Local Authority
Glasgow City
Electoral Ward
Govan
Westminster Constituency
Glasgow South West

Supplier Information

Number of Suppliers
1
Supplier Name

PAST DUE CREDIT SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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