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IT Service Management

Pension Protection Fund

This public procurement record has 1 release in its history.

Award

23 Jul 2026 at 11:32

Award Notice
Summary of the contracting process

The Pension Protection Fund procured IT service management services: an ITSM platform, with optional managed service support if required during the agreement. The requirement sits within a wider technology products and associated services arrangement, under the software category, covering database and operating software packages. Delivery is in London, for the Pension Protection Fund. The procurement is classed as a services opportunity and was intended to support the organisation’s IT service management needs. The arrangement was available to small and medium-sized enterprises, while participation was not identified as suitable for voluntary, community or social enterprises. The selected supplier is Academia Limited, based in Hemel Hempstead.

The procurement is complete and was awarded on 3 June 2026 to Academia Limited for £575,000, inclusive of the potential full five-year term stated for the wider agreement. The contract runs from 23 July 2026 to 31 October 2029. It was conducted as a selective call-off from a framework agreement, under RM6098 CCS Tech Products and Associated Services 2, Lot 3 Software. The tender submission deadline was 1 May 2026 at 2pm. The published requirement described an initial three-year agreement with an optional 24-month extension, potentially taking the wider agreement to 31 October 2031. The award is active and the contract value is in GBP.

This award indicates established demand from the Pension Protection Fund for an ITSM platform and, potentially, managed service support alongside the software. Suppliers considering future opportunities with this buyer would need credible IT service management software capability, with a product that can operate within database and operating software environments. The requirement is relevant to businesses able to provide the platform itself and to those with the resources and service capability to support it after implementation. SMEs were considered suitable for the opportunity, so smaller technology providers with a credible ITSM product and dependable support model may be well placed to compete when this requirement returns to market. Experience delivering software services to public sector organisations would strengthen credibility.

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Notice Information

Notice Title

IT Service Management

Notice Description

RM6098 CCS Tech Products and Associated Services 2, Lot 3 Software. This agreement is for 3 years with an optional 24 month extension taking the contract to 31/10/2031. It is for the provision of an ITSM Platform with optional Managed Service Support options if required during the contract. The stated value is for the potential full 5 year term.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d97331f8-1884-41e0-a254-2817011ba720
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5c79b445-5365-4175-a475-5d10573ddd6c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48600000 - Database and operating software package

Notice Value(s)

Tender Value
£575,000 £500K-£1M
Lots Value
Not specified
Awards Value
£575,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Jun 20264 months ago
Contract Period
23 Jul 2026 - 31 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Pension Protection Fund
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CROYDON
Postcode
CR0 2NA
Postcode Area
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI London
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

Academia Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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