Award

FreshService ITSM Service Desk

LINCOLNSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

19 Feb 2021 at 11:34

Award Notice
Summary of the contracting process

The Lincolnshire County Council has completed a tender process for the "FreshService ITSM Service Desk," which falls under the IT services industry category. This procurement, valued at £66,000, was initiated to enhance the service desk capacity for Agresso and Mosaic systems. The contract was awarded to Freshworks Inc on 12 December 2019, with the contract period covering from 13 December 2019 to 15 January 2022. The procurement process followed an 'Other' method and is now marked as complete, having gone through the award stage with the contract successfully executed.

This tender presents a significant opportunity for businesses in the IT services sector, particularly those specializing in consulting, software development, and support services. Companies with experience in IT service management systems or similar software solutions would be particularly well-suited to compete for future contracts. With the local authority's ongoing investment in technology services, there is potential for growth and collaboration within the IT ecosystem in the Lincoln region and beyond.

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Notice Information

Notice Title

FreshService ITSM Service Desk

Notice Description

FreshService ITSM Service Desk for Agresso & Mosaic.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d9c89c4a-ffe7-40bd-9f4b-4d378f5b62bb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/27b60cb3-bf81-4587-8e45-d9ecae5a3aea
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£66,000 Under £100K
Lots Value
Not specified
Awards Value
£66,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20215 years ago
Submission Deadline
11 Dec 2019Expired
Future Notice Date
Not specified
Award Date
12 Dec 20196 years ago
Contract Period
13 Dec 2019 - 15 Jan 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LINCOLNSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN1 1BA
Post Town
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Lincoln
Electoral Ward
Carholme
Westminster Constituency
Lincoln

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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