Tender

WO0541 Out of Hours Call Handling

WILTSHIRE COUNCIL

This public procurement record has 1 release in its history.

Tender

16 Jul 2018 at 12:20

Tender Notice
Summary of the contracting process

Wiltshire Council is seeking proposals for the tender titled "WO0541 Out of Hours Call Handling," aimed at providing an out-of-hours call handling service for various departments, including Highways and Environmental Protection. The procurement process, classified under the CPV code 32000000 for communication and telecommunication services, is currently in the active tender stage and will close on 9th August 2018. The contract, valued at £50,000, is expected to commence on 12th August 2018 and run until 30th September 2020.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage in local government services. Businesses with expertise in call handling, customer service solutions, or telecommunication technologies will be particularly well-suited to compete for this contract, potentially allowing them to expand their service offerings and strengthen their presence in the public sector.

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Notice Information

Notice Title

WO0541 Out of Hours Call Handling

Notice Description

Wiltshire Council provides an out of hours (OOH's) call handling service 365 days a year that covers a variety of services. The main users are Highways, Housing, Stray dogs and Environmental Protection. Our Contact Centre Phones automatically divert to this service at 5:00pm each evening and revert at 09.00am the following day. They stay with the OOH's service for the entire weekend from Friday at 5.00pm until 09.00am Monday morning or the following working day. Calls will also be diverted during Statutory Bank Holiday and working days when Wiltshire Council remains closed for normal business

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-da05a907-58b4-43cc-90cb-791a0dab4bca
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a1cfc61f-126b-47aa-856e-19007825370d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jul 20187 years ago
Submission Deadline
9 Aug 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
11 Aug 2018 - 30 Sep 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WILTSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TROWBRIDGE
Postcode
BA14 8JN
Post Town
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
TLK South West (England)
Local Authority
Wiltshire
Electoral Ward
Trowbridge Central
Westminster Constituency
South West Wiltshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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