Tender

GB-London: Provision of a CRM system to the LGA

LOCAL GOVERNMENT ASSOCIATION

This public procurement record has 1 release in its history.

Tender

31 May 2017 at 14:51

Summary of the contracting process

The Local Government Association is soliciting tenders for the provision of a Customer Relationship Management (CRM) system, with a total contract value estimated at £500,000. The procurement process is currently in the tender stage, which will conclude on 23rd June 2017. This opportunity falls under the services category, specifically focusing on Customer Relation Management software development. The contract is set to commence on 1st September 2017 and will run until 31st August 2020. This open procedure welcomes submissions from interested suppliers.

This tender represents a significant opportunity for small and medium enterprises (SMEs) familiar with CRM software development and deployment. Businesses with expertise in customer relationship solutions and a proven track record of public sector projects would be particularly well-suited to compete. This procurement not only opens doors for service providers in the CRM domain but also enhances the capacity of local government entities to manage their stakeholder relationships more effectively.

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Notice Title

GB-London: Provision of a CRM system to the LGA

Notice Description

Customer Relationship Management services Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-da5f9535-178d-4636-8a21-6f7ccca183c0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/02175cab-0777-4203-840c-d94da19c64f1
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 May 20178 years ago
Submission Deadline
23 Jun 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2017 - 31 Aug 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LOCAL GOVERNMENT ASSOCIATION
Contact Name
Clair Harniess
Contact Email
clair.harniess@local.gov.uk
Contact Phone
02076643208

Buyer Location

Locality
LONDON
Postcode
SW1P 3HZ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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