Award

Contact Centre Enterprise Maintenance

HM LAND REGISTRY

This public procurement record has 1 release in its history.

Award

17 Sep 2020 at 08:12

Award Notice
Summary of the contracting process

The procurement process titled "Contact Centre Enterprise Maintenance" was conducted by Hm Land Registry in England and Wales, focusing on IT services, specifically consulting, software development, and support. The procurement was carried out through a selective method as a call-off from a framework agreement. The procurement stage is complete, with the tender period having ended on 10 July 2020. The value of the contract was set at £300,000, with a contract duration starting from 1 August 2020 to 13 October 2021.

This tender presents an opportunity for businesses, particularly those specialising in IT services, software development, and infrastructure support, to engage with public sector contracts. Companies experienced in maintenance of contact centre technologies and those capable of providing innovative solutions would be well-suited to compete for similar future opportunities. Given that the awarded contract went to SOFTCAT PLC, other firms in this industry should consider leveraging their capabilities to participate in upcoming tenders within this framework.

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Notice Information

Notice Title

Contact Centre Enterprise Maintenance

Notice Description

Contact Centre Enterprise (CCE) Maintenance and Infrastructure support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-db42ec6e-58f8-4115-a07e-94d9f07ee9ba
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3565ce0f-995a-4f87-ba0e-a621f5bd97f3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20205 years ago
Submission Deadline
10 Jul 2020Expired
Future Notice Date
Not specified
Award Date
28 Jul 20205 years ago
Contract Period
31 Jul 2020 - 13 Oct 2021 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM LAND REGISTRY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH
Postcode
PL5 9BY
Post Town
Plymouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Plymouth
Electoral Ward
Honicknowle
Westminster Constituency
Plymouth Moor View

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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