Award

Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)

PARAGON ASRA HOUSING LIMITED

This public procurement record has 1 release in its history.

Award

12 Feb 2018 at 10:14

Award Notice
Summary of the contracting process

The procurement process involves Paragon Asra Housing Limited appointing a supplier for their Customer Relationship Management (CRM) system. This procurement is classified under services and was conducted through an open procedure. The tender was awarded to Blacklight Software Limited, with a total contract value of £450,000. The contract period commences on 2nd April 2018 and concludes on 31st March 2022. The procurement attracted bids from a variety of locations, including the United Kingdom and other territories.

This tender presents significant opportunities for businesses specialising in CRM software solutions, particularly those capable of integrating with existing systems such as Northgate Housing and Castleton EDRM. Companies that can offer comprehensive reporting and workflow management features while meeting the specific requirements outlined in the contract will be particularly well-suited to compete. Small to medium enterprises (SMEs) may find advantageous opportunities given the scope of the CRM project and the specified budget, encouraging competitive participation in this sector.

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Notice Information

Notice Title

Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)

Notice Description

Paragon Asra Housing Limited have appointed a supplier for their CRM Application. To provide the following high-level scope as follows - The CRM system must integrate with Northgate Housing v6.14; The CRM system must integrate with Castleton EDRM0 v4.2; Deliver rules based process scripts to front-line agents; Work flow management of activities and tasks; Comprehensive real-time and historical reporting; Measure the success of events and interactions with customers; Using Avaya On Demand for hosted telephony solution; Full case history reporting, can report case overview and down to individual form-field level; Integrate with secure mailbox system (S24 - Service 24 secure information); Integrate with second telephony platform for S24; Delivery of core requirements for new CRM application by 2nd April 2018; Demonstrate Northgate Housing API capabilities with your CRM solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7e8e9d71-4310-494d-9cd4-06f3b50accb6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
£450,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Feb 20188 years ago
Submission Deadline
21 Aug 2017Expired
Future Notice Date
Not specified
Award Date
11 Jan 20188 years ago
Contract Period
1 Apr 2018 - 31 Mar 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PARAGON ASRA HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PROCONTRACT
Postcode
CV3 2SU
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Supplier Information

Number of Suppliers
1
Supplier Name

BLACKLIGHT SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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