Tender

GB-Basildon: Collection of Customer Satisfaction Data and Associated Services

BASILDON DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Tender

18 Jan 2017 at 13:24

Tender Notice
Summary of the contracting process

The Basildon District Council is seeking tenders for the project titled "Collection of Customer Satisfaction Data and Associated Services", which falls under the industry category of customer survey services. This open procurement process is currently in the tender stage, with applications accepted until 17 February 2017. The contract, valued between £50,000 and £100,000, is set to commence on 1 April 2017 and will run until 31 March 2019. The services are to be delivered in the South East region of the United Kingdom.

This tender presents a valuable opportunity for small and medium enterprises (SMEs) and voluntary community sector enterprises (VCSEs) that specialise in conducting surveys and customer service assessments. Companies with expertise in customer engagement, survey methodologies, and data analysis will be particularly well-suited to compete. By participating in this contract, businesses can expand their portfolio and establish long-term relationships with a local authority, potentially leading to further projects in the public sector.

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Notice Information

Notice Title

GB-Basildon: Collection of Customer Satisfaction Data and Associated Services

Notice Description

Carry out of surveys by telephone and other methods to assess customer satisfaction in respect of Housing services and contracts, reporting of survey results and associated services. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dbdd0626-b1ee-43c4-a8d1-7e0c1fa6b96a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a58471a1-89c0-4aff-8dfb-35d7723073ac
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jan 20179 years ago
Submission Deadline
17 Feb 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2017 - 31 Mar 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BASILDON DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BASILDON
Postcode
SS14 1DL
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH37 Essex Thames Gateway
Delivery Location
TLJ South East (England)
Local Authority
Basildon
Electoral Ward
St Martin's
Westminster Constituency
Basildon and Billericay

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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