Award

Complaints and Feedback Case Management System

LIVERPOOL CITY COUNCIL

This public procurement record has 1 release in its history.

Award

25 Apr 2022 at 09:20

Award Notice
Summary of the contracting process

The Liverpool City Council is looking for a provider to deliver a Complaints and Feedback Case Management System, specifically the Civica iCasework System. This procurement is categorised under miscellaneous software packages and computer systems, with a contract value of £300,000. The procurement stage has reached the award phase, as of 22nd April 2022, following a direct award method. The contract period is set to commence on 1st July 2022 and will run until 30th June 2025. Any interested parties were required to submit their tenders by 20th April 2022, with all activities occurring within England.

This tender presents a substantial opportunity for growth in the software development and IT sectors, particularly for small and medium-sized enterprises (SMEs) familiar with case management systems. Businesses with expertise in delivering advanced software solutions tailored for public sector needs can leverage this opportunity to enhance their portfolio and establish a working relationship with a significant municipal authority. The direct award of the contract favours providers with a proven track record and the capacity to fulfil the specific requirements outlined by Liverpool City Council.

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Notice Information

Notice Title

Complaints and Feedback Case Management System

Notice Description

Provision of Civica iCasework System.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dbfadf9d-4e45-47cd-8d02-08da99324cea
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3a071948-fabe-42f4-b7a6-42c0bad6a80f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48900000 - Miscellaneous software package and computer systems

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Apr 20223 years ago
Submission Deadline
20 Apr 2022Expired
Future Notice Date
Not specified
Award Date
21 Apr 20223 years ago
Contract Period
30 Jun 2022 - 30 Jun 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL CITY COUNCIL
Contact Name
Steve Haywood
Contact Email
steve.haywood@liverpool.gov.uk
Contact Phone
+44 1513510543

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1DS
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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