Award

Smart Survey Engagement Platform 2025/29

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

27 May 2025 at 09:53

Award Notice
Summary of the contracting process

This procurement process involves the Care Quality Commission (CQC), seeking a Smart Survey Engagement Platform for the period 2025 to 2029. The contract has been awarded to SMARTSURVEY LTD following a selective method as a call-off from the G-Cloud 14 Framework Agreement, specifically Lot 2. Classified under the software package and information systems industry category, this award notice is active and relevant to IT services, covering consulting, software development, Internet, and support. Set in England, the tender was concluded with a contract that commenced on 4th May 2025 and will remain in effect until 3rd May 2029, amounting to a total value of £200,000.

This tender offers significant business growth opportunities, particularly for SMEs specialising in software and IT services who can deliver technological solutions for public sector engagement. Tailored to facilitate public surveys, the platform benefits local Healthwatch networks in England, offering them tools to engage with communities effectively. Businesses that have expertise in developing software applications and possess the capability to provide responsive support and consulting services will find this tender well-suited to their offerings. The framework arrangement enhances the prospect for predictable revenue over multiple years, with potential contract extensions further providing financial stability and growth.

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Notice Information

Notice Title

Smart Survey Engagement Platform 2025/29

Notice Description

This is a Contract Award Notice The Care Quality Commission (CQC) require a Survey Engagement Platform. Healthwatch England provides the platform to local Healthwatch network to enable the network to create surveys to engage with the public. This procurement was undertaken through the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 The Contract is awarded for an initial period of 36 months with an option to extend for up to 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. CQC reference: CQC HWE 024

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dc71921e-0aa6-4e51-932e-d899802ba529
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/502ea504-88e4-4a16-bc6a-9cc26a67d9c7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
£200,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20259 months ago
Submission Deadline
19 Mar 2025Expired
Future Notice Date
Not specified
Award Date
21 May 20259 months ago
Contract Period
3 May 2025 - 3 May 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

SMARTSURVEY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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