Award

GB-glasgow: Customer Engagement Management (CEM) - Oversight of Implementation Quality Services

STUDENT LOAN COMPANY

This public procurement record has 1 release in its history.

Award

23 Feb 2021 at 11:15

Award Notice
Summary of the contracting process

The Student Loan Company, based in Glasgow, has completed a procurement process for a project titled "Customer Engagement Management (CEM) - Oversight of Implementation Quality Services" within the information technology services industry. This procurement, valued at £3,500,000, fell under the services procurement category and concluded its tender period on 4 January 2021, with the contract commencing on 5 January 2021 and running until 4 January 2023. Although the procurement method details were not specified, it is noteworthy that PwC is the awarded supplier for this contract.

This tender presents significant opportunities for businesses operating in similar sectors, particularly those in information technology services and customer engagement solutions. Companies that specialise in implementation quality services or have strengths in IT consulting and client engagement strategies would be particularly well-suited to pursue contracts of this nature, potentially expanding their footprint in public sector collaborations.

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Notice Information

Notice Title

GB-glasgow: Customer Engagement Management (CEM) - Oversight of Implementation Quality Services

Notice Description

Customer Engagement Management (CEM) - Oversight of Implementation Quality Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dd3dc04b-86bb-4a85-ae6c-fe4f518d4166
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/92bba163-4d87-4a95-9551-fd615ddf668e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£3,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£3,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Feb 20215 years ago
Submission Deadline
4 Jan 2021Expired
Future Notice Date
Not specified
Award Date
4 Jan 20215 years ago
Contract Period
5 Jan 2021 - 4 Jan 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOAN COMPANY
Contact Name
James Warnock
Contact Email
james_warnock@slc.co.uk
Contact Phone
01412433459

Buyer Location

Locality
GLASGOW
Postcode
G2 7JD
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

PWC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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