Award

Understanding consumer experiences of mobile network quality

OFCOM

This public procurement record has 1 release in its history.

Award

10 Nov 2025 at 12:12

Award Notice
Summary of the contracting process

The procurement process titled "Understanding consumer experiences of mobile network quality" was conducted by Ofcom, targeting the market research services sector under the CPV classification 79310000. The process involved a mini-competition via the Ofcom Market Research Framework Agreement. Based in London, United Kingdom, Ofcom completed the procurement, with key contract dates from 2nd September 2025 to 31st March 2026. The tender period was set to conclude by 5th August 2025. This procurement reached the award stage, with JigsawUK, a small and medium-sized enterprise (SME), successfully awarded the contract valued at GBP 60,351 on 2nd September 2025.

This tender provides substantial opportunities for market research firms, particularly SMEs, to engage in the telecommunications industry by contributing valuable insights into consumer experiences with mobile networks. Businesses specialising in data analysis and consumer research can benefit from participating in similar competitive tenders to expand their portfolio and influence in the sector. By collaborating with prominent buyers like Ofcom, suppliers can enhance their market visibility, drive service innovation, and set a benchmark in influencing consumer rights and market dynamics in the telecommunications landscape.

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Notice Information

Notice Title

Understanding consumer experiences of mobile network quality

Notice Description

Ofcom is committed to a thriving telecoms sector where companies can compete fairly, and consumers benefit from efficient and sustainable markets where competition delivers choice, value and high-quality services. Our 2025/2026 Plan of Work outlines a commitment to a programme of work to promote competition and investment in mobile markets, including through empowering consumers to choose the network and services that best suit their needs. Good mobile connectivity can drive better outcomes for consumers and is an important driver of productivity and therefore economic growth. To achieve high quality and competitive mobile networks, the networks need to compete on both price and quality. This programme of work aims to understand how the incentives for networks to compete on mobile quality can be sharpened. This research will provide evidence and insight to support the programme outcomes: To assess whether Ofcom and stakeholders are providing information about network quality that consumers can access, understand, and use to inform their choice of network provider, and if this information can be improved. To consider changes to existing information provided and/or any regulatory interventions that may be required to help customers drive improved mobile market investment in network quality. To inform wider conversations with external stakeholders about how to empower consumers to use information about network quality to get the service that best meets their needs.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-dd7fe9c9-d4eb-482d-a90b-7523a38f071f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/927adf9b-e387-4231-b186-4090a237ace8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Mini Competition via Ofcom Market Research Framework Agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£60,351 Under £100K
Lots Value
Not specified
Awards Value
£60,351 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Nov 20253 months ago
Submission Deadline
5 Aug 2025Expired
Future Notice Date
Not specified
Award Date
1 Sep 20255 months ago
Contract Period
1 Sep 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFCOM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

JIGSAWUK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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