Award

Revenues and Housing Benefits Processing Support Service

LONDON BOROUGH OF HARROW

This public procurement record has 2 releases in its history.

Award

15 Jan 2025 at 10:03

Award Notice
Tender

26 Jun 2024 at 07:45

Tender Notice
Summary of the contracting process

The London Borough of Harrow has finalised the procurement process for the "Revenues and Housing Benefits Processing Support Service," under the industry category of administration services. This contract involves the electronic processing of various work types related to revenues and benefits, excluding direct customer interactions. The awarded contract, valued at £9,551,662, is set for a duration of 60 months with options for extensions totaling up to 48 additional months, commencing on 1 April 2025 and concluding on 31 March 2034. The procurement was conducted through an open procedure, and the tender stage closed on 31 July 2024.

This procurement represents a significant opportunity for business growth, particularly for SMEs capable of delivering remote electronic processing services efficiently. Engaging in this contract can offer businesses the prospect of a stable, long-term engagement with a substantial public sector client. Companies with expertise in handling large volumes of administrative data and possessing robust electronic processing capabilities are particularly well-suited to compete for such opportunities, fostering scalability and enhancing their portfolio in the public administration sector.

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Notice Information

Notice Title

Revenues and Housing Benefits Processing Support Service

Notice Description

The London Borough of Harrow is conducting the procurement using Open Procedure for the purpose of procuring the services described in the Specification (Services). The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow's Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants. The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/459d7d76-0c58-4ef1-8f1e-f0b488467f6e
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75100000 - Administration services

Notice Value(s)

Tender Value
£9,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
£9,551,662 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jan 20251 years ago
Submission Deadline
31 Jul 2024Expired
Future Notice Date
Not specified
Award Date
12 Dec 20241 years ago
Contract Period
31 Mar 2025 - 31 Mar 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HARROW
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HARROW
Postcode
HA3 8FL
Post Town
Harrow
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI74 Harrow and Hillingdon
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Harrow
Electoral Ward
Kenton West
Westminster Constituency
Harrow East

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA BUSINESS SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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