Notice Information
Notice Title
Netcall SolutionCare renewal
Notice Description
Netcall provide and support the IVR which answers all of our non emergency telephone calls on either 01162222222 and 101. It also provides voice recognition and is used to route calls to the appropriate person or department without having to go via the Switchboard. This is a contract award. This purchase is a continuation of an existing agreement and competition is absent for technical reasons
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/7d9b6d36-ba1a-47fe-a624-31dba6f662d8
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Direct
- Procurement Method Details
- Single tender action (below threshold)
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £31,036 Under £100K
- Lots Value
- Not specified
- Awards Value
- £31,036 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 7 Mar 20232 years ago
- Submission Deadline
- 2 Mar 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 2 Mar 20232 years ago
- Contract Period
- 13 Mar 2023 - 12 Mar 2024 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LEICESTERSHIRE POLICE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LEICESTER
- Postcode
- LE19 2BX
- Post Town
- Leicester
- Country
- England
-
- Major Region (ITL 1)
- TLF East Midlands (England)
- Basic Region (ITL 2)
- TLF2 Leicestershire, Rutland and Northamptonshire
- Small Region (ITL 3)
- TLF22 Leicestershire CC and Rutland
- Delivery Location
- Not specified
-
- Local Authority
- Blaby
- Electoral Ward
- Enderby
- Westminster Constituency
- South Leicestershire
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/7d9b6d36-ba1a-47fe-a624-31dba6f662d8
7th March 2023 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d-2023-03-07T11:21:11Z",
"date": "2023-03-07T11:21:11Z",
"ocid": "ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "SSD926",
"title": "Netcall SolutionCare renewal",
"description": "Netcall provide and support the IVR which answers all of our non emergency telephone calls on either 01162222222 and 101. It also provides voice recognition and is used to route calls to the appropriate person or department without having to go via the Switchboard. This is a contract award. This purchase is a continuation of an existing agreement and competition is absent for technical reasons",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "LE19 2BX"
}
]
}
],
"value": {
"amount": 31036,
"currency": "GBP"
},
"procurementMethod": "direct",
"procurementMethodDetails": "Single tender action (below threshold)",
"tenderPeriod": {
"endDate": "2023-03-02T12:00:00Z"
},
"contractPeriod": {
"startDate": "2023-03-13T00:00:00Z",
"endDate": "2024-03-12T23:59:59Z"
},
"suitability": {
"sme": true,
"vcse": true
},
"mainProcurementCategory": "goods"
},
"parties": [
{
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/gj9M6AD4",
"name": "Leicestershire Police",
"identifier": {
"legalName": "Leicestershire Police",
"scheme": "GB-SRS",
"id": "sid4gov.cabinetoffice.gov.uk/gj9M6AD4"
},
"address": {
"streetAddress": "St. Johns,Enderby",
"locality": "LEICESTER",
"postalCode": "LE192BX",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Jim Bates",
"email": "jim.bates@leics.police.uk",
"telephone": "0116 222 2222"
},
"roles": [
"buyer"
]
},
{
"id": "GB-COH-02831215",
"name": "NETCALL TECHNOLOGY LIMITED",
"identifier": {
"legalName": "NETCALL TECHNOLOGY LIMITED",
"scheme": "GB-COH",
"id": "02831215"
},
"address": {
"streetAddress": "Bedford Heights, Brickhill Drive BEDFORD Bedfordshire MK41 7PH GB"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/gj9M6AD4",
"name": "Leicestershire Police"
},
"awards": [
{
"id": "ocds-b5fd17-de9bdd51-5a95-489f-8394-4eeb0860589d-1",
"status": "active",
"date": "2023-03-02T00:00:00Z",
"datePublished": "2023-03-07T11:21:11Z",
"value": {
"amount": 31036,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-COH-02831215",
"name": "NETCALL TECHNOLOGY LIMITED"
}
],
"contractPeriod": {
"startDate": "2023-03-13T00:00:00Z",
"endDate": "2024-03-12T23:59:59Z"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/7d9b6d36-ba1a-47fe-a624-31dba6f662d8",
"datePublished": "2023-03-07T11:21:11Z",
"format": "text/html",
"language": "en"
}
]
}
]
}