Planning

Independent Complaints Reviewer

CROWN COMMERCIAL SERVICE

This public procurement record has 2 releases in its history.

Planning

26 May 2017 at 07:22

Planned Procurement Notice
Planning

02 May 2017 at 13:29

Planned Procurement Notice
Summary of the contracting process

The Crown Commercial Service is preparing a tender for the position of Independent Complaints Reviewer, aimed at providing an independent review of complaints post-internal resolution. This procurement falls under the performance review services category and is classified for delivery across various regions including the United Kingdom and overseas territories. The procurement process is currently in the planning stage, with a contract period set to commence on 21 August 2017 and concluding on 20 August 2019. A key date for interested parties to note is 30 May 2017, marking the communication of a future notice regarding the tender.

This tender presents a significant opportunity for businesses in the customer services and investigation services sectors, particularly those classified as small and medium enterprises (SMEs) or voluntary, community and social enterprises (VCSEs). Companies capable of providing thorough independent assessments and reviews of complaints are well-suited to compete, as the Crown Commercial Service seeks to maintain high standards in its complaints process. Engaging with this procurement will not only allow businesses to showcase their expertise but could also lead to long-term contracts with a reputable public body.

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Notice Information

Notice Title

Independent Complaints Reviewer

Notice Description

* Crown Commercial Service has a potential requirement for Disclosure and Barring Service regarding the provision of Independent Complaints Reviewer (ICR). The service is to provide an independent review of complaints which have been through the Authorities internal complaints process but where the complainant is not satisfied with the outcome. Unlike other Home Office non departmental public bodies, the Authority has chosen to offer a separate and independent review. See supporting draft of Appendix B - Statement of Requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4801a88c-63a9-4b62-aba3-944afb7442c8
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79313000 - Performance review services

79342300 - Customer services

79720000 - Investigation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20178 years ago
Submission Deadline
Not specified
Future Notice Date
29 May 2017Expired
Award Date
Not specified
Contract Period
20 Aug 2017 - 20 Aug 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL.
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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