Award

Hornbill Subscription and Maintenance

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 3 releases in its history.

Award

17 Dec 2024 at 18:24

Award Notice
AwardUpdate

28 Nov 2023 at 13:42

Award Notice
Award

28 Nov 2023 at 13:42

Award Notice
Summary of the contracting process

The Financial Ombudsman Service has completed a selective procurement process for the "Hornbill Subscription and Maintenance" contract, aimed at licencing support and maintenance for the Hornbill service management software. The contract, valued at GBP 112,146, will cover a 12-month period from 21 September 2024 to 20 September 2025. Key dates include the tender period ending on 1 September 2024 and the award date of 19 September 2024. The procurement falls under the "Software package and information systems" industry category, and services will be delivered to their office in London, United Kingdom. This contract has been awarded to Hornbill Technologies Limited, also based in London.

This tender presents substantial opportunities for businesses specialising in software package support and information systems. Although this specific procurement was not suitable for SMEs or VCSE organisations, it supports companies with a robust framework agreement experience. Businesses engaged in IT support, particularly those offering comprehensive service management software solutions, could find such contracts beneficial for enhancing their portfolios and expanding market presence. The Financial Ombudsman Service, as a purchasing authority, provides a reliable client base, contributing to sustained business growth for suppliers.

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Notice Information

Notice Title

Hornbill Subscription and Maintenance

Notice Description

12 month contract extension for licencing support and maintenance for Hornbill service management software.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c294fdb0-62af-44ec-9936-b4f977e46666
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£112,146 £100K-£500K
Lots Value
Not specified
Awards Value
£112,146 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Dec 20241 years ago
Submission Deadline
1 Sep 2024Expired
Future Notice Date
Not specified
Award Date
7 Sep 20232 years ago
Contract Period
20 Sep 2024 - 20 Sep 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Not specified
Contact Email
procurement.enquiries@financial-ombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
2
Supplier Names

HORNBILL SERVICE MANAGEMENT

HORNBILL TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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