Award

End User Support Service Tower

MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY

This public procurement record has 1 release in its history.

Award

06 Dec 2018 at 15:01

Summary of the contracting process

The Medicines and Healthcare Products Regulatory Agency (MHRA) is seeking to fulfil the 'End User Support Service Tower' contract, which involves providing both Service Desk and End User Device Support functions for the MHRA and the National Institute for Biological Standards and Control (NIBSC). This procurement, classified under IT services, has an allocated budget of £2,608,080 and is being awarded as a call-off from a framework agreement. The tender process has reached the award stage, with a contract period set to commence on 14th December 2018 and extend until 13th December 2022. The opportunity is located in London, United Kingdom, and was awarded to INSIGHT DIRECT (UK) LTD on 5th November 2018.

This tender offers significant opportunities for SMEs and voluntary, community, and social enterprises (VCSEs) willing to engage in IT services, particularly those with expertise in service desk operations and end-user support. Companies with a focus on service delivery and client interaction could greatly benefit, helping to enhance their capacity and visibility in the public sector market. With public sector contracts often leading to ongoing service agreements, successful bidders may find themselves well-positioned for future contract opportunities within the healthcare services sector.

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Notice Title

End User Support Service Tower

Notice Description

A single service tower which performs both Service Desk and End User Device Support functions covering both MHRA & NIBSC.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e09f8b03-feb8-4676-87a1-65470fede144
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/39447384-300e-4a4b-b279-b707e11b3c99
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£2,608,080 £1M-£10M
Lots Value
Not specified
Awards Value
£4,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Dec 20187 years ago
Submission Deadline
12 Oct 2018Expired
Future Notice Date
Not specified
Award Date
5 Nov 20187 years ago
Contract Period
14 Dec 2018 - 13 Dec 2022 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MEDICINES AND HEALTHCARE PRODUCTS REGULATORY AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London

Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

INSIGHT DIRECT (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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