Award

MT11 Front Door Review

STOCKTON-ON-TEES BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

17 Sep 2025 at 22:27

Award Notice
Summary of the contracting process

Stockton-on-Tees Borough Council has completed a procurement process for the "MT11 Front Door Review" aimed at enhancing the efficiency of their Customer Contact Centre and First Contact through digital solutions. This strategic initiative falls under the "Information systems or technology strategic review and planning services" industry category and will be deployed across the North East of England. The procurement was based on a selective method, specifically a call-off from a framework agreement, with a contract period running from 1st July 2025 to 30th June 2026. The total contract value amounts to GBP 289,277. This award phase was finalised on 4th July 2025, and the awarding supplier is Channel 3 Consulting.

This tender represents significant opportunities for small and medium-sized enterprises (SMEs) interested in engaging with public sector digital transformation projects. Companies specialising in information systems strategic review, planning services, and assistive technology deployment are particularly well-positioned to benefit. The project supports efficiency improvements in public sector operations, showcasing an ideal chance for those in technology consulting to establish a foothold or expand an existing presence within the public sector market of the North East region.

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Notice Information

Notice Title

MT11 Front Door Review

Notice Description

Opportunities have been identified to improve ways of working, this contract will: * Implement digital solutions at the front door of the Council (Customer Contact Centre and First Contact) * Support the redesign and implementation of new pathways and processes for the front door to reduce administration and delays * Deploy enabling "assistive technology" across Adult Social Care as an "opt out" model of support to enable more accurate assessment of needs and support for the person

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e0d24bbd-508d-4e78-98ff-1a1fb09f8ad9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0646f673-56f0-4102-84e7-a43e8375ccdc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222000 - Information systems or technology strategic review and planning services

Notice Value(s)

Tender Value
£289,277 £100K-£500K
Lots Value
Not specified
Awards Value
£289,277 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20255 months ago
Submission Deadline
30 Jun 2025Expired
Future Notice Date
Not specified
Award Date
3 Jul 20257 months ago
Contract Period
30 Jun 2025 - 30 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STOCKTON-ON-TEES BOROUGH COUNCIL
Contact Name
Not specified
Contact Email
corporateprocurement@stockton.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
THORNABY
Postcode
TS17 6BJ
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC31 Hartlepool and Stockton-on-Tees
Delivery Location
TLC North East (England)
Local Authority
Stockton-on-Tees
Electoral Ward
Mandale & Victoria
Westminster Constituency
Middlesbrough and Thornaby East

Supplier Information

Number of Suppliers
1
Supplier Name

CHANNEL 3 CONSULTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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