Notice Information
Notice Title
Customer Service Surveys and Data Collection
Notice Description
NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e128951d-af31-462b-910b-e959896afa2c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/90c971b0-e9a2-4fd9-9886-815fad847d05
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79311000 - Survey services
Notice Value(s)
- Tender Value
- £410,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £410,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 8 Sep 20223 years ago
- Submission Deadline
- 21 Jul 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Jul 20223 years ago
- Contract Period
- 30 Sep 2022 - 30 Sep 2027 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NOTTING HILL GENESIS
- Contact Name
- Not specified
- Contact Email
- nicole.ward@nhg.org.uk
- Contact Phone
- +442038150000
Buyer Location
- Locality
- LONDON
- Postcode
- N1 9FL
- Post Town
- North London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI43 Haringey and Islington
- Delivery Location
- TLI London
-
- Local Authority
- Islington
- Electoral Ward
- Caledonian
- Westminster Constituency
- Islington South and Finsbury
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/90c971b0-e9a2-4fd9-9886-815fad847d05
8th September 2022 - Awarded contract notice on Contracts Finder -
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=719690435
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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