Tender

IVR Announcement Recording

SOUTHAMPTON CITY COUNCIL

This public procurement record has 1 release in its history.

Tender

24 Feb 2021 at 11:48

Tender Notice
Summary of the contracting process

The procurement process involves Southampton City Council seeking to enhance its customer service through the tender titled "IVR Announcement Recording." This initiative falls under the services category and is specifically focused on interactive voice response software. The tender is currently in the active phase and is set to close on 16 March 2021. The associated contract is expected to commence on 30 March 2021, with a duration of up to five years, culminating on 29 March 2024. The total value of the contract is £20,000 and it is located in Southampton, England.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) specialising in software development and telephony services to engage with the council's modernisation efforts. Businesses that excel in interactive voice response systems and customer service software solutions will find this contract particularly well-suited to their capabilities, enabling them to contribute to improving community service delivery while expanding their own market presence.

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Notice Information

Notice Title

IVR Announcement Recording

Notice Description

Southampton City Council recently insourced both its customer service operation and its IT provision. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution. We have recently invested in a new telephony platform and are overhauling the IVR (Interactive Voice Response) set up in switching over. As a part of this, we want to invest in high-quality recorded announcements. SCC is in the process of upgrading and redesigning our IVR (Interactive Voice Response) system for the council. We deal with over 400,000 calls a year and are keen to deliver the best possible customer experience. This is a 3+1+1 contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3bf521bf-3e04-42b0-8953-cc67ac273359
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48512000 - Interactive voice response software package

72212512 - Interactive voice response software development services

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Feb 20215 years ago
Submission Deadline
16 Mar 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
29 Mar 2021 - 29 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTHAMPTON CITY COUNCIL
Contact Name
Oliver Tarrant
Contact Email
oliver.tarrant@southampton.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO14 7LY
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Bargate
Westminster Constituency
Southampton Itchen

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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