Tender

GB-Poole: DH318 Friends & Families Solution

DORSET HEALTHCARE UNIVERSITY NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Tender

13 Jan 2017 at 13:31

Tender Notice
Summary of the contracting process

The Dorset HealthCare University NHS Foundation Trust is conducting an open tender for the "DH318 Friends & Families Solution," aimed at procuring a Patient Experience feedback service to capture real-time feedback from service users, families, and staff. The tender allows for submissions until 30th January 2017, with a contract period commencing on 14th February 2017 and concluding on 31st March 2020. The estimated contract value is £50,000, and it falls under the industry category of data entry services, with additional classifications including survey services and customer satisfaction surveys. The delivery addresses encompass the United Kingdom and various overseas territories.

This tender presents a significant opportunity for small and medium enterprises (SMEs) experienced in market research and healthcare feedback systems. Businesses with a strong background in survey design, analysis, and customer satisfaction can benefit from this contract, as the selected supplier will be required to provide effective data management and reporting services essential for enhancing patient experience in healthcare settings. The open procurement method facilitates equal access, encouraging competitive bids from qualified organisations.

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Notice Information

Notice Title

GB-Poole: DH318 Friends & Families Solution

Notice Description

Dorset HealthCare NHS Foundation Trust (the Trust) requires a Patient Experience feedback service for collecting and reporting real time feedback from service users, carers, families and staff. The selected supplier of this service will be an experienced market research organisation who has previously worked to deliver a patient experience feedback service by capturing and reporting on feedback in healthcare settings. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e2689285-bc6d-40eb-af59-ed726abadbd6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/af01ba1e-2f00-402c-832f-6ddef95f952d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72312000 - Data entry services

79311000 - Survey services

79311100 - Survey design services

79311300 - Survey analysis services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jan 20179 years ago
Submission Deadline
30 Jan 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Feb 2017 - 31 Mar 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DORSET HEALTHCARE UNIVERSITY NHS FOUNDATION TRUST
Contact Name
Claire Lewis
Contact Email
claire.lewis@dhuft.nhs.uk
Contact Phone
01202277269

Buyer Location

Locality
POOLE DORSET
Postcode
BH17 0RB
Post Town
Bournemouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK63 Bournemouth, Christchurch and Poole
Delivery Location
Not specified
Local Authority
Bournemouth, Christchurch and Poole
Electoral Ward
Canford Heath
Westminster Constituency
Mid Dorset and North Poole

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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