Tender

Fully Managed End-To-End IT Support Service To The North London Coroner's Jurisdiction

LONDON BOROUGH OF HARINGEY

This public procurement record has 1 release in its history.

Tender

05 Jul 2022 at 13:59

Tender Notice
Summary of the contracting process

The London Borough of Haringey is seeking a provider for the "Fully Managed End-To-End IT Support Service To The North London Coroner's Jurisdiction". This tender, classified under the CPV code 72250000, falls within the services industry category and will take place in London, United Kingdom. The procurement process is currently in the active tender stage, with bids due by 4th August 2022. The contract is valued at £250,000 and is set to start on 3rd October 2022, lasting until 5th September 2025. The procurement method is an open procedure above the threshold, allowing wide participation.

This opportunity is particularly suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), offering a chance for businesses specialising in IT support, infrastructure, and service management to expand their client base within the public sector. By participating in this tender, businesses can leverage their skills in delivering comprehensive IT solutions to enhance the operational efficiency of public services, ultimately contributing to community wellbeing and gaining valuable experience in large-scale service delivery.

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Notice Information

Notice Title

Fully Managed End-To-End IT Support Service To The North London Coroner's Jurisdiction

Notice Description

Provide a fully managed end-to-end IT infrastructure and support service, which includes: A1 the provision of end-to end IT support, between the hours of 8am and 6pm, Monday to Friday, excluding public holidays. A2 on-site and remote, first, second, and third-line support, either directly or via triage and liaising with third party service providers to achieve satisfactory conclusion to issues raised and meet agreed service levels of the entire service. A3 enabling the coroner's service to log support calls by telephone, email or on a portal and have the calls responded to in a timely manner, with resolution within the agreed Service Level Agreement parameters contained in Appendix X. All calls logged should be identified by a call reference number and users should either be able view the status of calls on a portal or receive regular email status updates. More detailed specifications are available in the tender pack.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e2aa6904-97ee-4273-a1f4-ecf5d659d9bc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dc4f22f1-9352-412a-a8f6-8ccb7d49c37f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jul 20223 years ago
Submission Deadline
4 Aug 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Oct 2022 - 5 Sep 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HARINGEY
Contact Name
Ananthi Naveen Raj
Contact Email
ananthi.raj@haringey.gov.uk
Contact Phone
+447805484514

Buyer Location

Locality
LONDON
Postcode
N22 8LE
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Haringey
Electoral Ward
Bounds Green
Westminster Constituency
Southgate and Wood Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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