Notice Information
Notice Title
CRM and Customer platform replacement
Notice Description
The objective of this project is to consolidate the two existing CRM's (MS Dynamics and Lagan - currently used as a knowledge management system), as well as deliver a customer platform. The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/ec5f062a-5a92-488b-9e10-433387783ebe
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £1,026,917 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,026,917 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 11 Jun 20205 years ago
- Submission Deadline
- 3 Feb 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 28 Apr 20205 years ago
- Contract Period
- 7 Jun 2020 - 7 Jun 2022 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF ENFIELD
- Contact Name
- Davinder Sandhu
- Contact Email
- davinder.sandhu@enfield.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- ENFIELD
- Postcode
- EN1 3XW
- Post Town
- Enfield
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI5 Outer London - East and North East
- Small Region (ITL 3)
- TLI54 Enfield
- Delivery Location
- TLI London
-
- Local Authority
- Enfield
- Electoral Ward
- Town
- Westminster Constituency
- Enfield North
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/ec5f062a-5a92-488b-9e10-433387783ebe
11th June 2020 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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