Award

Regional Operations Centre (East) Incident Management Software renewal 2024/25

NHS ENGLAND

This public procurement record has 2 releases in its history.

Award

14 Aug 2024 at 12:23

Award Notice
Award

06 Aug 2024 at 12:04

Award Notice
Summary of the contracting process

NHS England has awarded a contract for the renewal of the Regional Operations Centre (East) Incident Management Software for the period 2024/25. The contract, valued at £30,240, pertains to the continued use of the existing Freshservice software, which has been crucial for the Covid-19 response and other critical incidents. Classified under the CPV code 48517000 (IT software package), the procurement follows a direct method, specifically a single tender action below the threshold. The contract period starts on 1 June 2024 and ends on 31 May 2025. Key dates include the tender period ending on 16 May 2024 and the award date on 29 May 2024. The primary delivery location is in London, with the postal code SE1 8UG, within the United Kingdom.

This tender signifies a valuable opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), due to its suitability criteria. Firms specialising in IT software packages and incident management solutions would find this contract particularly beneficial to enhance their portfolios and gain a foothold in public sector contracts. Given the strategic importance of incident management software in critical response scenarios, businesses that provide robust, reliable, and user-friendly software solutions would be well-positioned to compete and grow through this opportunity.

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Notice Information

Notice Title

Regional Operations Centre (East) Incident Management Software renewal 2024/25

Notice Description

This is for the use of existing software (Freshservice) used within the regional incident coordination centre related to Covid-19 response and ALL other critical responses since.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b2ef5dfa-5e74-4ec2-afe1-59338d96ff5d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£30,240 Under £100K
Lots Value
Not specified
Awards Value
£30,240 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20241 years ago
Submission Deadline
16 May 2024Expired
Future Notice Date
Not specified
Award Date
28 May 20241 years ago
Contract Period
31 May 2024 - 31 May 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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