Tender

24/7 call monitoring service

YORKSHIRE COAST HOMES

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The Yorkshire Coast Homes is seeking to procure a 24/7 call monitoring service, focusing on information technology services as defined under the CPV classification. The tender, published on 15th October 2015, is currently in the active stage following a selective procurement method with a restricted procedure. The tender period concluded on 11th November 2015, with the contract set to commence on 1st June 2016 and run until 31st May 2019. The total value of the contract is £480,000, and the service is to be delivered in Yorkshire and the Humber region.

This tender presents substantial opportunities for SMEs in the technology and call centre industry, particularly those specialised in emergency response systems and call handling. Potential bidders should have experience in adhering to Telecare Services Association standards and provide solutions that ensure timely responses to emergency calls. Companies that can demonstrate capability in maintaining continuous service availability and disaster recovery systems will be well-positioned to compete for this contract.

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Notice Information

Notice Title

24/7 call monitoring service

Notice Description

Information technology services. to provide a service and facilities: *Call handling software to meet Telecare Services Association (TSA) standards *Ability to identify individual personal and environmental sensor activation *One dedicated line for emergency calls *24/7, all year round call monitoring service *At least 3300 connections *Minimum of 2 x call handlers at any given time *Appropriate advice, reassurance, response to calls *Full disaster recovery system in place *Ability to respond to 100% of all activations within 180 seconds *Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e382868d-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/08bd6e61-00e8-40a2-bada-ff16326fa999
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£480,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
11 Nov 2015Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2016 - 31 May 2019 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
YORKSHIRE COAST HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SCARBOROUGH
Postcode
YO12 7BH
Post Town
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Yorkshire
Electoral Ward
Castle
Westminster Constituency
Scarborough and Whitby

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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