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Telephony support including contact centre

WYCHAVON DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

15 Jun 2026 at 07:55

Award Notice
Summary of the contracting process

The procurement process initiated by Wychavon District Council involves the provision of telephony support, including an internet link service and SIP trunks for phone calls under CCS Framework RM6116. This public procurement falls under the IT services category with CPV code 72000000. The process follows a selective method, specifically a call-off from a framework agreement. The procurement is currently in the award stage, with the contract being awarded to Opus Business Systems Limited, trading as Opus Telecoms, for a total value of £68,568. The contract period extends from 28th May 2026 to 27th May 2029, with services to be delivered in the West Midlands, United Kingdom. The awarded contract was officially published on 15th June 2026.

This tender presents substantial opportunities for businesses involved in IT services, particularly those specialising in telephony and associated technologies. Small and medium-sized enterprises (SMEs) that can offer innovative, cost-effective solutions and have experience with framework agreement call-offs are particularly well-suited to compete in such tenders. Companies like Opus Telecoms can leverage this opportunity to establish a foothold or expand their influence in the governmental IT services sector, fostering business growth through long-term collaboration with public sector clients. By engaging in these contracts, businesses can showcase their capabilities and build a portfolio that supports future procurement endeavours.

How relevant is this notice?

Notice Information

Notice Title

Telephony support including contact centre

Notice Description

Internet link services and SIP trunks for phone calls using CCS Framework RM6116.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e3b454fd-f577-4166-b095-781d834ec0a8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c50d1756-1c51-47ae-b413-93bb52921801
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£68,568 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Jun 20261 weeks ago
Submission Deadline
20 May 2026Expired
Future Notice Date
Not specified
Award Date
20 May 20261 months ago
Contract Period
27 May 2026 - 27 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WYCHAVON DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PERSHORE
Postcode
WR10 1PT
Post Town
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Wychavon
Electoral Ward
Pershore
Westminster Constituency
West Worcestershire

Supplier Information

Number of Suppliers
1
Supplier Name

OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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