Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Provision of Cloud Based Telephony

Crown Commercial Service

This public procurement record has 1 release in its history.

Award

26 Oct 2026 at 14:39

Award Notice
Summary of the contracting process

Southend-on-Sea City Council is replacing its existing telephone platform with a cloud-based telephony service. The intended platform is to be more integrated and advanced, improving communications, user experience and customer service while supporting future growth. This is a technology services requirement for telephone systems, rather than a supply of standalone handsets or general IT support. Delivery is in the East of England. The procurement was managed by the Government Commercial Agency on the council’s behalf. The requirement is described as a replacement of the council’s current platform, so suppliers with experience delivering hosted telephony and integrating communications systems for a public-sector organisation are most closely aligned.

The procurement is complete and a contract has been awarded. Onecom Limited was selected on 29 April 2026 for a contract worth £1,000,000. The contract runs from 26 October 2026 to 25 October 2029. The original estimated procurement value was also £1,000,000, with submissions due by 16 February 2026. The council used a selective procedure as a call-off from a framework agreement, rather than running an open competition. The published award information identifies one supplier and one award; no lot split or evaluation criteria are stated in the process data. The award is active, and the contract period is three years.

This award demonstrates demand from Southend-on-Sea City Council for a cloud-based telephony replacement that can integrate with wider communications and improve customer service and user experience. A credible competitor when this requirement next reaches the market would need to show capability in implementing and supporting cloud telephone platforms, migrating from an existing system, and integrating services reliably for a council. The emphasis on scalability also points to a solution able to accommodate changing organisational needs, rather than a narrowly fixed installation. The work was awarded through a framework call-off, so suppliers seeking similar work with this buyer should be positioned on an appropriate framework and able to compete through its call-off process. The procurement was not identified as suitable for SMEs or voluntary, community and social enterprises.

How relevant is this notice?

Notice Information

Notice Title

Provision of Cloud Based Telephony

Notice Description

SCC are looking to replace their current telephony platform with a more advanced and integrated platform to enhance communication, user experience, improve customer service, and ensure scalability for future needs. The new solution should meet the req

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e3d341e8-4531-4c01-ab69-bf2005b0116f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4efbdbf6-4b0c-4e28-b913-89a17305e932
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32344270 - Radio and telephone control system

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Apr 20266 months ago
Contract Period
26 Oct 2026 - 25 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

ONECOM LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...