Notice Information
Notice Title
Student Engagement Transformation Partner (RM6008) - AWARD
Notice Description
FURTHER COMPETITION UNDER CCS MANAGEMENT CONSULTANCY FRAMEWORK TWO RM6008 - LOT 3 Coventry University Higher Education Corporation Group (referred to hereafter as CUG) has achieved great success in recent times, with rapid rises in league table position and student satisfaction, as well as strong growth in student numbers. However, as outlined in the Group's 2021 vision (Appendix E), there is a need to be adequately prepared for further change in the sector and to anticipate growing cost pressures as student numbers flatten and student fees potentially reduce. Specifically, increased sector competition, the rise of "Digital" and the growing importance of student satisfaction to the overall performance of HE institutions creates an imperative for institutions to ensure that the processes, systems and functions involved in student recruitment and customer service delivery are future ready across the Group. In response Coventry University Group have launched the Student Engagement Programme and are now seeking to engage a suitable transformation partner. This large-scale transfor-mation programme will modernise the end-to-end student journey (pre-applicant through to graduation) across the Group including all subsidiaries and locations. Across these areas it will transform how services are supported and delivered in terms of process effectiveness, cost efficiency, quality of systems, organisational design and the key skills and capabilities required of staff. In addition, the successful transformation partner will lead the implementation and configura-tion of Salesforce the Group's chosen CRM solution. By leveraging this CRM solution, built to support best practice processes, this programme will help to transform the way we work, driv-ing conversion and enhancing the student experience.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e3ea8f0b-6d0c-4471-86ab-d272516918b5
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/8cbd46c3-ab69-4a88-bcc5-cadecb9d9279
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other -
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72224000 - Project management consultancy services
72227000 - Software integration consultancy services
72246000 - Systems consultancy services
72266000 - Software consultancy services
Notice Value(s)
- Tender Value
- £8,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 Nov 20196 years ago
- Submission Deadline
- 18 Apr 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 13 Aug 20196 years ago
- Contract Period
- 13 Oct 2019 - 13 Oct 2022 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- COVENTRY UNIVERSITY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WEST MIDLANDS
- Postcode
- CV1 5FB
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG33 Coventry
- Delivery Location
- Not specified
-
- Local Authority
- Coventry
- Electoral Ward
- St Michael's
- Westminster Constituency
- Coventry South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/8cbd46c3-ab69-4a88-bcc5-cadecb9d9279
27th November 2019 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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