Tender

Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System

CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE

This public procurement record has 1 release in its history.

Tender

07 Jul 2021 at 12:30

Tender Notice
Summary of the contracting process

The CTM Portal for the NDA Shared Services Alliance is currently conducting a tender for the "Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System." This procurement falls within the services category, specifically relating to industrial control software packages. The tender was published on 7th July 2021, and the submission deadline is set for 29th July 2021. The contract period is anticipated to commence on 1st September 2021 and conclude on 31st August 2024, with an estimated contract value between £60,000 and £90,000, based in Thurso, Scotland.

This tender represents a significant opportunity for businesses in the software development and IT support sectors, particularly those providing maintenance and support services for environmental management systems. Companies with expertise in software licensing management, system security, and technical support are ideally positioned to compete. The open procurement process invites a diverse range of suppliers, including SMEs, to participate and potentially secure a long-term contract that could enhance their market presence and growth trajectory.

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Notice Information

Notice Title

Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System

Notice Description

The scope of services for this contract includes the following activities: Maintenance Services The Consultant shall: * Provide and update technical documentation for the system * Maintain and manage the renewal of the annual licensing (on behalf of the Employer) required for operating the following software from May 2022 until contract end: o Filemaker Pro (Server and Employer) o MBS FileMaker Plugin (20 seats) o MSB Plug-In - Server o LibXL Windows o 360Works MirrorSync (10 seats) * Proactively maintain the current application and installation via remote access to a virtual server owned by the Employer to ensure efficient operation and data storage. * Resolve any issues or defects reported by the Employer * Ensure security updates and upgrades are applied in a timely manner to protect the integrity of the system * Rectify and action any security defects that are identified through proactive vulnerability scanning and system health checks * Have and maintain development and online mapping servers held under the Consultant's control. Support Services The Consultant shall: * Provide a technical capability to ensure that the system is always functioning correctly and resolve issues promptly. * Provide a telephone/video conference support service to resolve operator issues * Provide a dedicated support contact for urgent issues * Provide an incident handling procedure including an escalation process * Provide a quarterly/annually report on the incidents that have been raised and status of resolution, adherence to service level agreement below. * Ensure all support services are responded to within 4 hours and resolved within 2 day as the agreed SLA Development Services The Consultant shall * Develop new processes, as directed by the Employer, to increase the functionality and scope of the system * Develop improvements to the existing system, as directed by the Employer. * Follow change control procedures as specified and documented by the Consultant to maintain the integrity of the system * Provide a quarterly/annual report on the system changes within that period and the time spent on delivering these development changes. * Develop based on secure software standards, provide assurance of adherence * Develop testing cycle to ensure stability and erroneous code does not impact on the availability and security of the system

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e47aab33-c449-4b33-9e68-2b97868cba0c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b7ad2b0f-0ef5-4faa-ba59-07c929befbd0
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48150000 - Industrial control software package

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 20214 years ago
Submission Deadline
29 Jul 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2021 - 31 Aug 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CTM PORTAL FOR THE NDA SHARED SERVICES ALLIANCE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
THURSO
Postcode
KW14 7TZ
Post Town
Kirkwall
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
Not specified
Local Authority
Highland
Electoral Ward
Thurso and Northwest Caithness
Westminster Constituency
Caithness, Sutherland and Easter Ross

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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