Award

Level 2 Customer Service Practitioner

HAMPSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

21 Aug 2025 at 09:53

Award Notice
Summary of the contracting process

The procurement process titled "Level 2 Customer Service Practitioner," overseen by Hampshire County Council, falls under the industry category of education and training services. This contract was specifically for a Level 2 Customer Service Practitioner apprentice and is located in Winchester, England, with a delivery address postal code SO23 8UJ. The procurement was conducted through a selective method as a call-off from a framework agreement. The tender stage has been completed, with the award published on 21st August 2025. The tender period ended on 29th January 2025, and the contract period is set to begin on 30th January 2025 and conclude on 1st June 2026. The total contract value is £3,500.

This tender presents a significant opportunity for businesses in the education and training sector, particularly those specialising in apprenticeship programmes. Organisations such as SMEs and VCSEs are encouraged to engage with similar future opportunities, given their suitability as highlighted in the procurement process. Businesses with experience in such service provisions and the capability of fulfilling framework call-offs will find this type of contracting process advantageous for expanding their portfolio and clientele within public sector engagements.

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Notice Information

Notice Title

Level 2 Customer Service Practitioner

Notice Description

Level 2 Customer Service Practitioner apprentice x 1

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e486098e-4682-4dea-a978-89840fd41f93
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/62b6eedf-aed4-48f3-8d64-680d9a0b35fa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£3,500 Under £100K
Lots Value
Not specified
Awards Value
£3,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20256 months ago
Submission Deadline
29 Jan 2025Expired
Future Notice Date
Not specified
Award Date
29 Jan 20251 years ago
Contract Period
30 Jan 2025 - 1 Jun 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HAMPSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8ZB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

BASINGSTOKE COLLEGE OF TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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