Award

Support of Aspect Unified IP Contact Centre

STAR PROCUREMENT LIMITED

This public procurement record has 1 release in its history.

Award

24 Jun 2020 at 08:48

Summary of the contracting process

The procurement process involves STAR PROCUREMENT LIMITED, which has awarded a contract titled "Support of Aspect Unified IP Contact Centre" to FREEDOM COMMUNICATIONS (U.K.) LIMITED. This contract, part of the information technology services sector, is located in the North West region of the United Kingdom and has a total value of £40,753. The procurement method used was a direct single tender action, which was below the threshold, and the contract period commenced on 12th February 2020 and is set to conclude on 31st March 2021. The procurement stage is complete, with the award date recorded on 11th February 2020.

This tender presents an opportunity for IT service providers, particularly those with expertise in call centre management tools and telephony systems integration. Small and medium-sized enterprises (SMEs) are encouraged to consider this contract, although it is important to note that larger firms may also find suitable competitive advantages. Businesses that can offer innovative support and maintenance solutions for call centre operations would be particularly well-positioned to compete in future tenders of a similar nature.

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Notice Title

Support of Aspect Unified IP Contact Centre

Notice Description

Rochdale Council have awarded a contract for provision of call centre management tools and associated support and maintenance for components to connect to telephony systems.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e49e0339-e76f-4532-bda7-5d2c421ab9e4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8098356c-81d4-4208-8bf3-9ede174b0337
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£40,753 Under £100K
Lots Value
Not specified
Awards Value
£40,753 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jun 20205 years ago
Submission Deadline
31 Jan 2020Expired
Future Notice Date
Not specified
Award Date
11 Feb 20206 years ago
Contract Period
12 Feb 2020 - 31 Mar 2021 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
STAR PROCUREMENT LIMITED
Contact Name
Natalie McCarthy
Contact Email
natalie.mccarthy@star-procurement.gov.uk
Contact Phone
01619121616

Buyer Location

Locality
MANCHESTER
Postcode
M32 0TH
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLD North West (England)

Local Authority
Trafford
Electoral Ward
Gorse Hill & Cornbrook
Westminster Constituency
Stretford and Urmston

Supplier Information

Number of Suppliers
1
Supplier Name

FREEDOM COMMUNICATIONS (U.K.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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