Notice Information
Notice Title
Out of Hours Call Handling
Notice Description
Contract to manage emergency out of hours calls (2 years + 1 + 1 - possible extensions)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e4e42f48-bd34-49da-ada6-7a09af8f2522
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d9e7ca69-1482-45f8-948b-b758d8770914
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £411,600 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £411,600 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Feb 20265 days ago
- Submission Deadline
- 12 Dec 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 12 Dec 20252 months ago
- Contract Period
- 13 Feb 2026 - 12 Feb 2028 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF SUTTON
- Contact Name
- Donna Ewing-Clarke
- Contact Email
- donna.ewing-clarke@sutton.gov.uk
- Contact Phone
- +44 2087705000
Buyer Location
- Locality
- SUTTON
- Postcode
- SM1 1EA
- Post Town
- Sutton
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI6 Outer London - South
- Small Region (ITL 3)
- TLI63 Merton, Kingston upon Thames and Sutton
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
-
- Local Authority
- Sutton
- Electoral Ward
- Sutton Central
- Westminster Constituency
- Sutton and Cheam
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d9e7ca69-1482-45f8-948b-b758d8770914
17th February 2026 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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