Award

GB-Leeds: CRM System

ROYAL ARMOURIES

This public procurement record has 1 release in its history.

Award

23 Jan 2020 at 13:00

Award Notice
Summary of the contracting process

The Royal Armouries Museum in Leeds is seeking a comprehensive CRM system through an open procurement process. This tender, titled "GB-Leeds: CRM System", has an award value of £147,473 and aims to enhance the museum’s operational effectiveness. The contract period is set to run from 10th November 2019 to 10th May 2023, with the tender having concluded on 6th November 2019. The primary industry category for this procurement is Customer Relation Management software development services, and the ideal suppliers will be based in the Yorkshire and the Humber region.

This tender presents a significant opportunity for businesses looking to expand their footprint in the CRM software marketplace, particularly for small and medium enterprises that can offer innovative and user-friendly solutions. Interested suppliers should possess expertise in CRM system development and be prepared to meet the specific requirements of the Royal Armouries, enabling them to support the museum in achieving its corporate objectives effectively.

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Notice Information

Notice Title

GB-Leeds: CRM System

Notice Description

The Royal Armouries Museum (RA) aims to procure a user-friendly, holistic CRM service which serves the various interests of RA, does not demand disproportionate time and resources to manage, and empowers RA to pursue its corporate vision. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c32aa75b-f4b6-4fa0-a7cb-3cd58d3f0f28
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£147,473 £100K-£500K
Lots Value
Not specified
Awards Value
£147,473 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jan 20206 years ago
Submission Deadline
6 Nov 2019Expired
Future Notice Date
Not specified
Award Date
6 Nov 20196 years ago
Contract Period
10 Nov 2019 - 10 May 2023 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROYAL ARMOURIES
Contact Name
Katia Giovannini
Contact Email
procurement@armouries.org.uk
Contact Phone
01132201946

Buyer Location

Locality
LEEDS
Postcode
LS27 9PF
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Morley North
Westminster Constituency
Leeds South West and Morley

Supplier Information

Number of Suppliers
1
Supplier Name

BRIGHTWIRE TECHNOLOGY SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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