Tender

KCL - 00001267 Out of Hours Telephone Counselling

KING'S COLLEGE LONDON

This public procurement record has 1 release in its history.

Tender

11 Aug 2020 at 11:41

Tender Notice
Summary of the contracting process

King's College London is procuring out-of-hours telephone counselling services aimed at enhancing mental health support for students. The tender, titled "KCL - 00001267 Out of Hours Telephone Counselling," falls under the services category, specifically focused on guidance and counselling (CPV code 85312300). The procurement process is currently active and follows an open procedure, with a tender deadline set for 25 August 2020. The contract will commence on 21 September 2020 and is expected to run for three years, concluding on 20 September 2023. Interested bidders should note that the service will operate mainly in London, with a minimum contract value of £300,000 and a total value of £360,000.

This tender presents a valuable opportunity for businesses specialising in mental health services, counselling, and call centre operations. Suppliers who can deliver flexible and accessible mental health support—particularly those with experience in remote counselling and supporting diverse student populations—would be well-positioned to compete. Given the nature of the services required, small and medium-sized enterprises (SMEs) may find this opportunity particularly advantageous, allowing them to expand their reach and impact in the educational sector.

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Notice Information

Notice Title

KCL - 00001267 Out of Hours Telephone Counselling

Notice Description

We are looking to supplement in-house Counselling and Mental Health Support provision with out-of-hours support for students (via self-referral routes); and ongoing telephone, online and video counselling (for students referred by Counselling and Mental Health Support). We recognise that some students will wish to access such support out of hours (or from different time zones), and that such a service will provide a helpful complement to King's based provision. On this point, a June 2019 Review of Counselling and Mental Health Service at King's College London noted that "the expectations of 'Generation Z' student (aka digital natives) are relevant" King's intends to let a contract for these services for a period of 3 years. Additional information: The tender is for telephone and online out of hours mental health support for students. tender documents can only be accessed online through the university's e-tendering portal, In-tend: https://www.kcl.ac.uk/aboutkings/orgstructure/ps/procurement/suppliers/etender Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e5b1edf4-e3ce-4bca-95a4-6aaf210b6a5d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/04e7b4a8-baaf-4090-a16c-b7cc5ae1af63
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79512000 - Call centre

85312300 - Guidance and counselling services

85312320 - Counselling services

Notice Value(s)

Tender Value
£360,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20205 years ago
Submission Deadline
25 Aug 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
20 Sep 2020 - 20 Sep 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KING'S COLLEGE LONDON
Contact Name
Gerry Burns
Contact Email
gerry.burns@kcl.ac.uk
Contact Phone
+44 02078484431

Buyer Location

Locality
57 WATERLOO ROAD
Postcode
SE1 8WA
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLI London
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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