Award

Service partner services, including service management, service desk and environment management

AMBULANCE RADIO PROGRAMME (ARP)

This public procurement record has 2 releases in its history.

Award

27 Aug 2021 at 11:22

Award Notice
Tender

27 Jul 2020 at 11:07

Tender Notice
Summary of the contracting process

The Ambulance Radio Programme (ARP), representing the Secretary of State for Health and Social Care, is conducting a procurement process for service partner services, including service management, service desk, and environment management. This tender is categorised primarily under IT services and falls within the competitive procedure with negotiation procurement method. The service provision is intended to commence on 5th April 2021, continuing until 4th April 2026. The procurement stage is currently complete, with the initial tender period having ended on 26th August 2020. The services will be delivered to various English Ambulance Trusts located throughout the United Kingdom, specifically aimed at enhancing operational capabilities for emergency medical services.

This tender presents significant opportunities for businesses specialising in IT consulting, software development, and service management, particularly those that can demonstrate experience in product management and integrating service offerings. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as their innovative approaches can align well with the Authority's needs. Firms adept at environmental management and project coordination will particularly benefit from this contract, which is designed to support critical services across the healthcare spectrum in emergency response operations.

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Notice Information

Notice Title

Service partner services, including service management, service desk and environment management

Notice Description

The Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') is seeking to procure a supplier to fulfil the role of a service partner to support the Authority projects delivering the constituent programmes and that can scale to support future Authority initiatives and product offerings. The Authority is looking to partner with a provider who can demonstrate capabilities in "product management" - not simply providing "service desk" and "Service Management" functions - who can demonstrate an ability to integrate elements of discrete project deliverables as "service offerings" to Service Recipients. The scope will also involve environment management and ad-hoc services, as more particularly described in this Service Requirements. The constituent programmes being delivered by the Authority are: * ESN - the replacement of the Airwave network which is being delivered by the Home Office's ESMCP. * CRS - the delivery of the new integrated communications and control system to the English Ambulance Trusts, the Welsh Ambulance Service NHS Trust and the Scottish Ambulance Service. The contract for the delivery of CRS was awarded to Frequentis in May 2017. * MDVS - the delivering of the new NMA to the English Ambulance Trusts (and potentially the Welsh Ambulance Service NHS Trust and/or the Scottish Ambulance Service, if those bodies elect to participate in the MDVS programme). The scope of the MDVS programme also includes the delivery of Vehicle Hardware to run the NMA and the replacement of TETRA radio terminals with devices that can connect to the ESN. * HEMS - the core function of the Helicopter Emergency Medical Service (HEMS) Air Ambulance is to deliver front line medical care to patients in the pre-hospital environment. All HEMS Air Ambulances in England are operated by charities and receive their tasking via Ambulance Trusts Control Rooms under terms of individual MOUs which are in place Service Recipients. From the Effective Date and in accordance with the Implementation Plan, the Supplier shall provide the Services to each of the English Ambulance Trusts and any successor bodies thereto that perform any of the functions previously performed by any of the foregoing bodies: (a) South Western Ambulance Service NHS Foundation Trust (SWASFT); (b) East Midlands Ambulance Service NHS Trust (EMAS); (c) East of England Ambulance Service NHS Trust (EEAST); (d) London Ambulance Service NHS Trust (LAS); (e) North West Ambulance Service NHS Trust (NWAS); (f) Isle of Wight NHS Trust (IoW); (g) South Central Ambulance Service NHS Foundation Trust (SCAS); (h) South East Coast Ambulance Service NHS Foundation Trust (SECAmb); (i) West Midlands Ambulance Service University NHS Foundation Trust (WMAS); (j) North East Ambulance Service NHS Foundation Trust (NEAS); and (k) Yorkshire Ambulance Service NHS Trust (YAS). Please refer to the Service Requirements for a complete list of Service Recipients. Additional information: Please register on the eTendering portal (Atamis) for access to the procurement pack.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e5f3e2dc-2c61-4882-a54b-757164cff6ee
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/39e72396-564f-411b-be64-2171ef997e11
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

79411000 - General management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£18,685,753 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20214 years ago
Submission Deadline
26 Aug 2020Expired
Future Notice Date
Not specified
Award Date
29 Jun 20214 years ago
Contract Period
30 Jun 2021 - 30 Jun 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
AMBULANCE RADIO PROGRAMME (ARP)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

EXPONENTIAL-E

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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