Notice Information
Notice Title
Ordnance Survey Customer Compass Perceptions Tracking Research
Notice Description
Ordnance Survey (OS) has been gathering real-time customer feedback through an email and online tracking survey since 2015 (Customer Compass). This research enables OS to view and action results daily, through online results dashboards and email alerts. The current contract for this service is due to complete at the end of July 2017. OS intends to continue to measure customer perceptions of service and is seeking to commission a research supplier who can run this study for the next 3 years.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/bcb248bb-e7a7-4806-ac41-a7f5eb443f0a
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
73000000 - Research and development services and related consultancy services
79300000 - Market and economic research; polling and statistics
Notice Value(s)
- Tender Value
- £45,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Aug 20178 years ago
- Submission Deadline
- 3 Jul 2017Expired
- Future Notice Date
- Not specified
- Award Date
- 2 Aug 20178 years ago
- Contract Period
- 19 Aug 2017 - 20 Aug 2020 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ORDNANCE SURVEY LIMITED
- Contact Name
- Caroline Eadie
- Contact Email
- tenderenquires@os.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- SOUTHAMPTON
- Postcode
- SO16 0AS
- Post Town
- Southampton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ3 Hampshire and Isle of Wight
- Small Region (ITL 3)
- TLJ36 Central Hampshire
- Delivery Location
- Not specified
-
- Local Authority
- Test Valley
- Electoral Ward
- Chilworth, Nursling & Rownhams
- Westminster Constituency
- Romsey and Southampton North
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/bcb248bb-e7a7-4806-ac41-a7f5eb443f0a
15th August 2017 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/525659a1-e7fb-4c88-a304-b0b39b444257
15th June 2017 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/07251ec6-a0a6-4155-aaf7-69c8636f4275
ITT for Customer Compass Research Tracking Research -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/d5e991cd-f780-49ce-a5a1-5a2322aec482
Response Document for Customer Compass ITT -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/cc035ef4-3927-464b-8cce-6d74a12b5d39
Security Non Functional Requirements for Customer Compass ITT -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f994f81-7cdb-46ef-b224-64aeef4ebb09
Standard Contract terms for Good and /or Services -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/aa2e92e0-01e8-4940-9239-e67f7b14d274
BS0554.2017Evaluation Matrix
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82-2017-08-15T09:12:03+01:00",
"date": "2017-08-15T09:12:03+01:00",
"ocid": "ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "BS0554.2017/2",
"title": "Ordnance Survey Customer Compass Perceptions Tracking Research",
"description": "Ordnance Survey (OS) has been gathering real-time customer feedback through an email and online tracking survey since 2015 (Customer Compass). This research enables OS to view and action results daily, through online results dashboards and email alerts. The current contract for this service is due to complete at the end of July 2017. OS intends to continue to measure customer perceptions of service and is seeking to commission a research supplier who can run this study for the next 3 years.",
"datePublished": "2017-06-14T16:17:36+01:00",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "73000000",
"description": "Research and development services and related consultancy services"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79300000",
"description": "Market and economic research; polling and statistics"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
},
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
},
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 45000,
"currency": "GBP"
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2017-07-03T23:59:59+01:00"
},
"contractPeriod": {
"startDate": "2017-07-24T00:00:00+01:00",
"endDate": "2020-06-24T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/525659a1-e7fb-4c88-a304-b0b39b444257",
"datePublished": "2017-06-15T10:28:39+01:00",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "tenderNotice",
"description": "ITT for Customer Compass Research Tracking Research",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/07251ec6-a0a6-4155-aaf7-69c8636f4275",
"format": "application/pdf"
},
{
"id": "3",
"documentType": "tenderNotice",
"description": "Response Document for Customer Compass ITT",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/d5e991cd-f780-49ce-a5a1-5a2322aec482",
"format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
},
{
"id": "4",
"documentType": "tenderNotice",
"description": "Security Non Functional Requirements for Customer Compass ITT",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/cc035ef4-3927-464b-8cce-6d74a12b5d39",
"format": "application/vnd.ms-excel"
},
{
"id": "5",
"documentType": "tenderNotice",
"description": "Standard Contract terms for Good and /or Services",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f994f81-7cdb-46ef-b224-64aeef4ebb09",
"format": "application/pdf"
},
{
"id": "6",
"documentType": "tenderNotice",
"description": "BS0554.2017Evaluation Matrix",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/aa2e92e0-01e8-4940-9239-e67f7b14d274",
"format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
}
]
},
"parties": [
{
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/F5Q8aQDy",
"name": "ORDNANCE SURVEY LIMITED",
"identifier": {
"legalName": "ORDNANCE SURVEY LIMITED",
"scheme": "GB-SRS",
"id": "sid4gov.cabinetoffice.gov.uk/F5Q8aQDy"
},
"address": {
"streetAddress": "Ordnance Survey, Adanac Drive",
"locality": "Southampton",
"postalCode": "SO16 0AS",
"countryName": "England"
},
"contactPoint": {
"name": "Caroline Eadie",
"email": "tenderenquires@os.uk"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-64601",
"name": "Maru /edr",
"identifier": {
"legalName": "Maru /edr"
},
"address": {
"streetAddress": "The HUB, Berrywood Business Village, Southampton. SO30 2UN"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/F5Q8aQDy",
"name": "ORDNANCE SURVEY LIMITED"
},
"awards": [
{
"id": "ocds-b5fd17-e60b91bf-093c-4e2b-91c8-576d058a7f82-1",
"status": "active",
"date": "2017-08-03T00:00:00+01:00",
"datePublished": "2017-08-15T09:12:03+01:00",
"value": {
"amount": 0,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-64601",
"name": "Maru /edr"
}
],
"contractPeriod": {
"startDate": "2017-08-20T00:00:00+01:00",
"endDate": "2020-08-20T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/bcb248bb-e7a7-4806-ac41-a7f5eb443f0a",
"datePublished": "2017-08-15T09:12:03+01:00",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "tenderNotice",
"description": "ITT for Customer Compass Research Tracking Research",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/07251ec6-a0a6-4155-aaf7-69c8636f4275",
"format": "application/pdf"
},
{
"id": "3",
"documentType": "tenderNotice",
"description": "Response Document for Customer Compass ITT",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/d5e991cd-f780-49ce-a5a1-5a2322aec482",
"format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
},
{
"id": "4",
"documentType": "tenderNotice",
"description": "Security Non Functional Requirements for Customer Compass ITT",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/cc035ef4-3927-464b-8cce-6d74a12b5d39",
"format": "application/vnd.ms-excel"
},
{
"id": "5",
"documentType": "tenderNotice",
"description": "Standard Contract terms for Good and /or Services",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f994f81-7cdb-46ef-b224-64aeef4ebb09",
"format": "application/pdf"
},
{
"id": "6",
"documentType": "tenderNotice",
"description": "BS0554.2017Evaluation Matrix",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/aa2e92e0-01e8-4940-9239-e67f7b14d274",
"format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
}
]
}
]
}