Tender

GB-Pan Scotland: Tactical platform to survey customer and employee measures

SCOTTISH WATER

This public procurement record has 1 release in its history.

Tender

21 Dec 2021 at 13:30

Tender Notice
Summary of the contracting process

Scottish Water is seeking a provider for a tactical platform aimed at surveying customer and employee measures. The tender, titled "GB-Pan Scotland: Tactical platform to survey customer and employee measures," falls under the category of customer survey services and is located in Scotland. Currently in the Tender stage, the submission deadline for proposals is set for 20 January 2022, with the contract period commencing on 7 February 2022 and extending until 7 February 2024. The estimated value of the project is between £100,000 and £500,000, and it will follow a selective negotiated procurement method.

This opportunity is ideal for small and medium enterprises (SMEs) that specialise in survey technologies and data analysis, as well as those with integration capabilities with platforms such as Microsoft Dynamics. Companies that can provide external survey capabilities through multiple channels and those with experience in sentiment analysis and dashboard creation will be particularly well-positioned to compete. The emphasis on economic advantage and technical fit presents a promising avenue for businesses to demonstrate their expertise and establish a foothold in the public sector.

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Notice Information

Notice Title

GB-Pan Scotland: Tactical platform to survey customer and employee measures

Notice Description

Scottish Water seeks a survey and insights provider to automatically survey residential, non-residential users of our services, as well as housing developers and licensed providers, and to generate data outputs from these surveys. It is also desirable that the platform be capable of employee surveying. Key requirements External survey capability via SMS, IVR and email; these surveys each have their own template format and will be triggered by our Microsoft Dynamics platform Dashboard capability with sentiment analysis Enables Scottish Water to self-serve on survey creation Standard API for integration, with native integration to Microsoft Dynamics being highly desirable It must be possible to geographically curtail the storage and processing of data to UK/EU Any bidder must be the holder of the Intellectual Property of their solution. Requirements are described in more detail in the attached Schedule 1 Desirable requirements Employee surveying capability Out of the box integration with Workday HR Procedure Bidders are to submit one quotation document including: -Summary of their company, its capability and position in the market - no more than 5 A4 pages -Their understanding of the Scottish Water ask and how they would fulfil this ask - please limit to 10 A4 pages -A commercial quotation on initial term for 2 years to satisfy customer experience requirement only Proposals will be reviewed on the basis of best technical fit, lowest risk to implement and most economically advantageous. Proposals received after the submission closure date, or over PS350,000 in value, will not be considered. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. All Request For Quotation (RFQ) documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code: 6N8428575W.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e68b75e2-d392-4dda-82bc-f04d6e837664
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3e439bde-d2f2-45b6-b398-bed65e7ee2e8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Dec 20214 years ago
Submission Deadline
20 Jan 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Feb 2022 - 7 Feb 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH WATER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G33 6FB
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM34 North Lanarkshire
Delivery Location
TLM Scotland
Local Authority
North Lanarkshire
Electoral Ward
Stepps, Chryston and Muirhead
Westminster Constituency
Cumbernauld and Kirkintilloch

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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