Award

Intelligent help and advice

LONDON & QUADRANT HOUSING TRUST

This public procurement record has 1 release in its history.

Award

01 May 2019 at 12:46

Award Notice
Summary of the contracting process

The London & Quadrant Housing Trust is currently in the award stage of a procurement process titled "Intelligent help and advice". This procurement falls under the goods category, specifically focused on software solutions, and has an estimated value of £170,840. The contract period started on 23 April 2019 and will conclude on 22 April 2020. The end date for the tender period was 6 February 2019, with the award date recorded as 28 February 2019. The required services are set to support a cloud-based solution accessible across various locations, including remote working environments.

This tender presents valuable opportunities for businesses specialising in software development, particularly those with expertise in content management systems and AI-driven solutions. SMEs interested in providing intuitive help and advice tools could find this contract beneficial, especially if they possess the capability to integrate with existing platforms like D365. Companies capable of offering innovative, cloud-based solutions for content management would be well-suited to compete for this contract, allowing them to expand their operational footprint and client base within the public sector.

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Notice Information

Notice Title

Intelligent help and advice

Notice Description

This procurement is for the provision of a cloud based intelligent help and advice solution for the fulfilment of the following business requirements: * Provide a cloud based intelligent help and advice solution, with the ability to use it across multiple sites (including home working) for both employees, customers and third party suppliers of the Employer's out of hours contact service * Have content access for employees via an internal system, and content access for customers via the Employer's website * Intelligent search and presentation function that quickly finds content on partial searches, and uses AI to present the most relevant articles and answers to a question (based on criteria such as relevance, content rating, content engagement, and how up to date the content is) * For a minimum viable product, migrate the top 20% of content from the Employer's existing information to a new solution - including links and attachments * Easy for the Employer to add/change/delete content * Ability for Employer colleagues and customers to rate content, including subsequent workflow integration with D365 for content auditing * Ability to view trending topics / frequently asked questions (FAQs) * Support better content / knowledge management in future with the ability to audit knowledge base articles and act on any articles that are due to expire, and know which articles have the highest and lowest engagement * Provide intelligent help and advice content to customers via the Employer's online services enabling them to search the Employer's content and self-serve their simpler queries. * Ability to integrate with D365, web chat, and chat bots * Present video as well as rich text content Please see the procurement documentation for additional details concerning L&Q's requirement. All documentation may be accessed via L&Q's instance of In-Tend (eSourcing Portal). Should potential suppliers not be registered to L&Q's instance of In-Tend (eSourcing Portal) but are interested in participating in this proposed procurement process please register at your earliest convenience. Please note the following links to the front end and registration pages of the portal: https://in-tendhost.co.uk/lqgroup/aspx/Home https://in-tendhost.co.uk/lqgroup/aspx/Registration Whilst registering you may also find it useful to set up alerts that will trigger upon specific L&Q activity.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e6fdf173-a14b-4a65-adbf-e6d05f70cd2b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bba1344b-e1ef-4b5a-a275-56cc574b839d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48224000 - Web page editing software package

48783000 - Content management software package

72212780 - System, storage and content management software development services

Notice Value(s)

Tender Value
£170,840 £100K-£500K
Lots Value
Not specified
Awards Value
£170,840 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 May 20196 years ago
Submission Deadline
6 Feb 2019Expired
Future Notice Date
Not specified
Award Date
28 Feb 20196 years ago
Contract Period
22 Apr 2019 - 22 Apr 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON & QUADRANT HOUSING TRUST
Contact Name
Danny Carragher
Contact Email
dcarragher@lqgroup.org.uk
Contact Phone
0300 456 9998

Buyer Location

Locality
LONDON
Postcode
E15 4PH
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

TRANSVERSAL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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