Award

Voice of Customer Contract - Upland Software

CITY OF LONDON CORPORATION

This public procurement record has 1 release in its history.

Award

15 Nov 2022 at 08:39

Award Notice
Summary of the contracting process

The City of London Corporation has awarded a contract for the "Voice of Customer Contract - Upland Software" to Upland Software t/a Rant & Rave Limited. The contract falls under the services industry category with a value of GBP 137,620. The procurement method used was selective, with the procurement stage now completed. The contract period is set to start on December 1, 2022, and end on November 30, 2024, with the tender period having closed on September 21, 2022.

This procurement opportunity, led by the City of London Corporation, offers business growth prospects in the software and information systems sector. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organizations (VCSEs) are well-suited to compete for this contract. The location for service delivery is in London, United Kingdom, providing a focused market for interested businesses. The contract's detailed services requirements cater to organisations offering consulting, training, technical support, and implementation services in the designated geographic area.

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Notice Information

Notice Title

Voice of Customer Contract - Upland Software

Notice Description

Services. Upland shall perform the following consulting, training, technical, implementation, configuration and/or other related services ("Services") applicable to Rant & Rave under this SOW: i. Feedback Capture Touchpoints and channels Reed In Partnership would like to launch Rant & Rave using the Software as a Service Rant & Rave deployment. The deployment will cover the triggered SMS & Email to web form channels + Web form Listening Post only. It will be for the UK and in English language only. All surveys will be in the City of London Police branding only. The following table lists the recommended touch points, channels and frequency for requesting feedback.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e75eafa1-f197-4d2d-8a07-87aaa7a52685
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2ec81649-ff24-4996-9ba6-0506fdf6b3b2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£137,620 £100K-£500K
Lots Value
Not specified
Awards Value
£137,620 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Nov 20223 years ago
Submission Deadline
21 Sep 2022Expired
Future Notice Date
Not specified
Award Date
20 Sep 20223 years ago
Contract Period
1 Dec 2022 - 30 Nov 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CITY OF LONDON CORPORATION
Contact Name
Mitchell Walker
Contact Email
mitchell.walker@cityoflondon.gov.uk
Contact Phone
02073324961

Buyer Location

Locality
LONDON
Postcode
EC2P 2EJ
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

UPLAND SOFTWARE T/A RANT & RAVE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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