Award

Web Chat Provider -CH

THE POLICE AND CRIME COMMISSIONER FOR HERTFORDSHIRE

This public procurement record has 1 release in its history.

Award

26 Mar 2025 at 11:08

Award Notice
Summary of the contracting process

The Police and Crime Commissioner for Hertfordshire has completed a procurement process titled "Web Chat Provider -CH", within the Software-related services industry category. The tender, involving the provision of a web chat service, utilised a selective procurement method, specifically through a call-off from a framework agreement. The project is based in the East of England, with key delivery to the postal code area AL5 4GZ. The pertinent dates include the end of the tender period on 27 February 2025, and the contract period running from 1 April 2025 to 31 March 2028. The awarded supplier, Futr AI Limited, will execute the contract valued at £97,023.

This tender presents significant growth opportunities especially for SMEs, given the specific suitability requirements for small and medium-sized enterprises. Businesses specialising in software-related services can leverage this contract to expand their portfolio and establish a foothold in government contracts. The police and crime commissioner role indicates a high-profile and recurring opportunities in public safety communications, making it ideal for tech firms capable of providing innovative and efficient web chat solutions. Such contracts help in building a reputation for reliability and quality in public sector procurement.

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Notice Information

Notice Title

Web Chat Provider -CH

Notice Description

Provision of a web chat service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e7b8f506-e406-4add-9f3b-274817ad9378
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/94bf87b3-ff75-440e-b4ac-00d0d290c625
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£97,023 Under £100K
Lots Value
Not specified
Awards Value
£97,023 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Mar 202511 months ago
Submission Deadline
27 Feb 2025Expired
Future Notice Date
Not specified
Award Date
27 Feb 202512 months ago
Contract Period
31 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR HERTFORDSHIRE
Contact Name
Lovejoy Mutizwa
Contact Email
lovejoy.mutizwa@beds.police.uk
Contact Phone
Not specified

Buyer Location

Locality
BEDFORD
Postcode
MK43 9AX
Post Town
Milton Keynes
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH24 Bedford
Delivery Location
Not specified
Local Authority
Bedford
Electoral Ward
Kempston West
Westminster Constituency
Bedford

Supplier Information

Number of Suppliers
1
Supplier Name

FUTR AI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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